Luxury Front Desk Agent - Guest Experience Lead

Four Seasons Hotels Limited; Hart; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee travel programme

Dental healthcare

Free meals on duty

Shuttle bus service (Fleet & ChurchCro

Global career opportunities

Uniform dry cleaning

Annual staff events & social programs

Salary advance (Wagestream)

Recognition programmes

Job summary

Four Seasons Hotel Hampshire in the Hampshire countryside is seeking a Front Desk Receptionist to join our Front Office team. You will be the first and last impression for guests, delivering warm, personalized service from arrival to departure in a luxury setting.

You will handle check-ins/check-outs, guest inquiries, reservations, and provide expert knowledge of hotel facilities and local attractions. Strong communication, organisation, and a proactive team ethos are essential to create

Qualifications

• Experience in hospitality or luxury hotel front desk preferred.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and multitasking in a fast-paced setting.
• Confident with computer systems and hotel software.
• Positive, proactive, and team-oriented attitude.

Responsibilities

• Welcome guests with warmth, professionalism and genuine hospitality.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest inquiries, requests and reservations in person and by phone.
• Provide knowledge of hotel facilities, restaurants and local attractions.
• Collaborate with Housekeeping, Concierge, Reservations and other departments to ensure a seamless guest journey.
• Process payments and maintain accurate guest records.
• Uphold Four Seasons' standards of luxury and service excellence.

Skills

Hospitality experience

Communication skills

Interpersonal skills

Organisational skills

Computer skills

Team player

Tools

Hotel software

Job description

Four Seasons Hotel Hampshire in the Hampshire countryside is seeking a Front Desk Receptionist to join our Front Office team. You will be the first and last impression for guests, delivering warm, personalized service from arrival to departure in a luxury setting.

You will handle check-ins/check-outs, guest inquiries, reservations, and provide expert knowledge of hotel facilities and local attractions. Strong communication, organisation, and a proactive team ethos are essential to create