Luxury Fragrance Sales Specialist

Battersea Academy for Skills & Employment (BASE) C.I.C.; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Diptyque, Battersea Power Station, is seeking a Sales Assistant to deliver exceptional customer service and drive sales across the luxury fragrance range. You will engage customers, maintain impeccable store standards, and support events and promotions while upholding company policies.

The role requires a passion for beauty and luxury retail, a proven sales record, excellent communication, and a professional appearance. Full-time hours include Saturdays and some Sundays across London locations.

Qualifications

• Passion for fragrance/luxury retail and proven customer service abilities.
• Track record of meeting or beating sales targets in a retail environment.
• Strong interpersonal skills with the ability to engage customers and colleagues.

Responsibilities

• Achieve in-store KPI targets (sales, ATV, UPT, CRM).
• Deliver impeccable customer service and build lasting relationships.
• Keep product knowledge up to date and communicate promotions.
• Support events in-store and off-site; participate in campaigns.
• Assist with visual merchandising and window campaigns.
• Record customer contacts and sales activities; assist Counter Manager.
• Adhere to cash handling guidelines and maintain dress code and grooming.

Skills

Fragrance retail

Luxury cosmetics

Sales target focus

Customer service

Communication skills

Team collaboration

Job description

Diptyque, Battersea Power Station, is seeking a Sales Assistant to deliver exceptional customer service and drive sales across the luxury fragrance range. You will engage customers, maintain impeccable store standards, and support events and promotions while upholding company policies.

The role requires a passion for beauty and luxury retail, a proven sales record, excellent communication, and a professional appearance. Full-time hours include Saturdays and some Sundays across London locations.