Sales Assistant- Diptyque

Battersea Power Station; London Borough of Wandsworth; On-site; GBP 26,000 - 32,000; Full time

Job summary

Diptyque at Battersea Power Station in London is hiring a Sales Assistant to deliver strong sales performance, build relationships with customers and provide impeccable service.

You will work full-time, with Saturdays and Sundays, contribute to events, maintain product knowledge, visual displays and CRM activities.

The successful candidate will have fragrance/beauty retail experience, a proven sales record, excellent communication, and a proactive, can-do attitude.

Qualifications

• Fragrance/Beauty/Luxury retail experience.
• Proven sales record and customer service excellence.
• Strong communication and interpersonal skills.

Responsibilities

• To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM
• Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis
• Understand the KPI reporting required for the host store and the company as required
• Assist with boutique reporting when needed
• Ensure that every customer is approached and assisted to achieve sales targets
• Maintain and develop strong relations with customers and deliver impeccable service at all times
• Work with the team for events both in-store and off site as the business requires
• Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business
• Attend key training sessions held by the company
• Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor
• Ensure that the counter is clean, neat and tidy at all times
• Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping
• Ensure that sales/ customer contacts/ requirements are recorded and monitored
• Assist Counter Manager in duties and additional tasks as and when required
• Follow all host store cash handling guidelines at all times
• Ensure that at all times company dress code and grooming guidelines are adhered to
• Maintain a good relationship with all colleagues at Diptyque
• Abide at all times by Company and Host Store rules and policy
• You will be required to work in other London Diptyque locations if needed.

Skills

Fragrance/Luxury Retail

Sales-driven

Customer service

Communication

Initiative

Grooming

Flexibility

Full-time availability

Team collaboration

Weekend availability

Job description

Sales Assistant- Diptyque

Battersea Power Station

Full Time

Job Description

• To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM
• Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis
• Understand the KPI reporting required for the host store and the company as required
• Assist with boutique reporting when needed
• Ensure that every customer is approached and assisted to achieve sales targets
• Maintain and develop strong relations with customers and deliver impeccable service at all times
• Work with the team for events both in-store and off site as the business requires
• Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business
• Attend key training sessions held by the company
• Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor
• Ensure that the counter is clean, neat and tidy at all times
• Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping
• Ensure that sales/ customer contacts/ requirements are recorded and monitored
• Assist Counter Manager in duties and additional tasks as and when required
• Follow all host store cash handling guidelines at all times
• Ensure that at all times company dress code and grooming guidelines are adhered to
• Maintain a good relationship with all colleagues at Diptyque
• Abide at all times by Company and Host Store rules and policy
• You will be required to work in other London Diptyque locations if needed.

The successful candidate will:

• A passion and previous Fragrance/ Beauty/ Luxury Retail Experience
• Sales focused with a proven sales record
• Strong people and performance/ management skills
• Expertly honed customer service skills and enjoy interacting confidently with the general public
• Must be self-motivated, focused and be able to use own initiative
• Communication both verbal and written to a high degree is also a must
• Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in
• Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays
• Be assertive, dynamic and always have a can do and positive attitude

This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.