Sales Assistant- Diptyque

Battersea Academy for Skills & Employment; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Diptyque, Battersea Power Station, is seeking a Sales Assistant to deliver exceptional customer service and drive sales across the luxury fragrance range. You will engage customers, maintain impeccable store standards, and support events and promotions while upholding company policies.

The role requires a passion for beauty and luxury retail, a proven sales record, excellent communication, and a professional appearance. Full-time hours include Saturdays and some Sundays across London locations.

Qualifications

• Passion for fragrance/luxury retail and proven customer service abilities.
• Track record of meeting or beating sales targets in a retail environment.
• Strong interpersonal skills with the ability to engage customers and colleagues.

Responsibilities

• Achieve in-store KPI targets (sales, ATV, UPT, CRM).
• Deliver impeccable customer service and build lasting relationships.
• Keep product knowledge up to date and communicate promotions.
• Support events in-store and off-site; participate in campaigns.
• Assist with visual merchandising and window campaigns.
• Record customer contacts and sales activities; assist Counter Manager.
• Adhere to cash handling guidelines and maintain dress code and grooming.

Skills

Fragrance retail

Luxury cosmetics

Sales target focus

Customer service

Communication skills

Team collaboration

Job description

Sales Assistant- Diptyque

Battersea Power Station

Full Time

Job Description

• To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM.
• Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis
• Understand the KPI reporting required for the host store and the company as required
• Assist with boutique reporting when needed.
• Ensure that every customer is approached and assisted to achieve sales targets.
• Maintain and develop strong relations with customers and deliver impeccable service at all times.
• Work with the team for events both in-store and off site as the business requires
• Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.
• Attend key training sessions held by the company
• Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor
• Ensure that the counter is clean, neat and tidy at all times
• Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping
• Ensure that sales/ customer contacts/ requirements are recorded and monitored.
• Assist Counter Manager in duties and additional tasks as and when required.
• Follow all host store cash handling guidelines at all times.
• Ensure that at all times company dress code and grooming guidelines are adhered to.
• Maintain a good relationship with all colleagues at Diptyque.
• Abide at all times by Company and Host Store rules and policy.
• You will be required to work in other London Diptyque locations if needed.

The successful candidate will:

• A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
• Sales focused with a proven sales record.
• Strong people and performance/ management skills.
• Expertly honed customer service skills and enjoy interacting confidently with the general public.
• Must be self-motivated, focused and be able to use own initiative.
• Communication both verbal and written to a high degree is also a must.
• Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
• Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
• Be assertive, dynamic and always have a can do and positive attitude.

This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.