Luxury Fragrance Sales Associate – London

Diptyque Paris; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Diptyque Paris is seeking a Sales Assistant for Harrods in London. You will deliver exceptional customer service, apply product knowledge, and drive sales while maintaining our brand standards.

The role involves supporting events, in-store campaigns, and CRM activities with a flexible weekend schedule. The right candidate has luxury retail experience, a strong sales track record, excellent communication, and a polished, professional appearance aligned with the Diptyque brand.

Qualifications

• Passion for fragrance/beauty/luxury retail and previous experience.
• Sales focus with a proven track record.
• Strong people, performance and management skills.
• Excellent customer service skills and confidence in interactions with the public.
• Self-motivated, proactive, able to use own initiative.
• Excellent verbal and written communication.

Responsibilities

• Drive store sales and KPIs (ATV, UPT, conversion, CRM).
• Maintain in‑store visuals, campaigns and gift wrapping.
• Provide product knowledge, promotions and launches to customers.
• Support Counter Manager with duties and reporting.
• Assist with events in-store and off-site as required.
• Keep back-of-house clean and organized; ensure dress code compliance.

Skills

Fragrance/Luxury retail experience

Sales driven

Customer service

Communication

Self-motivation

Teamwork

Job description

Diptyque Paris is seeking a Sales Assistant for Harrods in London. You will deliver exceptional customer service, apply product knowledge, and drive sales while maintaining our brand standards.

The role involves supporting events, in-store campaigns, and CRM activities with a flexible weekend schedule. The right candidate has luxury retail experience, a strong sales track record, excellent communication, and a polished, professional appearance aligned with the Diptyque brand.