Luxury Food & Beverage Operations Leader

Dorchester Collection; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Complimentary stays

Staff discounts

Pension scheme

Seasonal loan

Training programs

Well-being support

Referral bonus

Job summary

The Dorchester Collection in London is seeking a Food & Beverage Operations Manager to lead guest experiences across all outlets and drive commercial success. You will act as an operational leader, coach teams, and ensure service quality is consistently outstanding.

Join our award-winning learning academy and culture built on passion, personality, respect, teamwork and creativity. The role offers development, mentoring and opportunities to drive efficiencies while maintaining exceptional

Qualifications

• Previous experience at a luxury 5-star hotel as a Food & Beverage Operations Manager or similar leadership role.
• Strong leadership and team development skills with a guest-centric approach.
• Excellent communication, organisation and stakeholder management abilities.

Responsibilities

• Provide guidance, direction and support across all Food & Beverage outlets while ensuring exceptional guest experiences and commercial success.
• Maintain a visible presence, engaging with guests and colleagues to identify opportunities to enhance the operation.
• Act as the key operational link between outlet leadership teams and the wider hotel operation.
• Ensure venues are prepared for service with the highest levels of readiness at all times.
• Collaborate with Restaurant Managers, Bar Managers, In Room Dining, Events and Kitchen teams to ensure seamless experiences.

Skills

Leadership

Communication

Guest service

Time management

Team empowerment

Job description

The Dorchester Collection in London is seeking a Food & Beverage Operations Manager to lead guest experiences across all outlets and drive commercial success. You will act as an operational leader, coach teams, and ensure service quality is consistently outstanding.

Join our award-winning learning academy and culture built on passion, personality, respect, teamwork and creativity. The role offers development, mentoring and opportunities to drive efficiencies while maintaining exceptional