5-Star F&B Operations Leader — Elevate Guest Experience

The Dorchester; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Complimentary stays

Discounts at Dorchester hotels

Royal London Pension scheme

Apprenticeships from Level 2 to Degree

Social events

Referral bonus £1000

Wellbeing support

Job summary

The Dorchester in London is seeking a seasoned Food & Beverage Operations Manager to lead and inspire our luxury outlets, ensuring exceptional guest experiences and commercial success. You will oversee service standards, staff development and operational readiness across all F&B venues.

You will partner with Restaurant, Bar, In Room Dining, Events and Kitchen teams, champion a guest-centric culture, and coach leaders across the division to uphold the Dorchester standard of service and

Qualifications

• Experience leading F&B in a luxury hotel environment.
• Track record of delivering exceptional guest experiences and commercial results.
• Strong leadership and coaching abilities across multiple outlets.

Responsibilities

• Lead and coach F&B teams across all outlets to ensure excellence.
• Maintain guest-centric service while driving operational efficiency.
• Collaborate with outlet leadership and broader hotel teams to enhance operations.
• Identify opportunities to optimise guest experiences and revenue.

Skills

5-star hotel leadership

F&B operations management

guest experience excellence

team coaching

negotiation

Job description

The Dorchester in London is seeking a seasoned Food & Beverage Operations Manager to lead and inspire our luxury outlets, ensuring exceptional guest experiences and commercial success. You will oversee service standards, staff development and operational readiness across all F&B venues.

You will partner with Restaurant, Bar, In Room Dining, Events and Kitchen teams, champion a guest-centric culture, and coach leaders across the division to uphold the Dorchester standard of service and