Luxury Housekeeping Supervisor - Guest Experience Leader

Rosewood Hotel Group; United Kingdom; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Complimentary room nights

F&B discounts

Volunteer day

Parental leave

Birthday day off

Life insurance

Flexible benefits app

Job summary

The Chancery Rosewood, a Rosewood Hotel Group property in Mayfair, seeks a Senior Housekeeping Supervisor to oversee guest room servicing and inspections, supporting the Housekeeping Manager. You will guide a team, uphold Forbes and Rosewood standards, and drive Relationship Hospitality in every space.

Lead by example in cleanliness and guest care across all areas, manage room priorities and VIP arrivals, and coordinate with Engineering for timely maintenance.

Qualifications

• Leadership and team-driven mindset.
• Attention to detail and high standards.
• Guest-centric approach and excellent communication.
• Integrity in handling confidential guest information and SOPs.

Responsibilities

• Conduct detailed inspections of guest rooms, corridors, and public areas to ensure brand standards are met.
• Coach and guide housekeeping associates across shifts to maintain service quality.
• Coordinate room priorities, VIP arrivals, guest requests, and special requirements with urgency and accuracy.
• Lead by example in cleanliness, presentation, professionalism, and guest care across housekeeping operations.
• Monitor room status updates (Departures, DND, no-service) and ensure follow-up actions are completed promptly.
• Identify maintenance issues and raise with Engineering for timely resolution.
• Assist with onboarding and training new associates and promote a positive team culture.

Job description

The Chancery Rosewood, a Rosewood Hotel Group property in Mayfair, seeks a Senior Housekeeping Supervisor to oversee guest room servicing and inspections, supporting the Housekeeping Manager. You will guide a team, uphold Forbes and Rosewood standards, and drive Relationship Hospitality in every space.

Lead by example in cleanliness and guest care across all areas, manage room priorities and VIP arrivals, and coordinate with Engineering for timely maintenance.