Casual Sales Assistant

Frasers Group; Kingston upon Thames; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers Group

Real progression

Premium environment

Training and development

Job summary

Flannels, part of the Frasers Group, is seeking a Sales Assistant to be the face of luxury retail in our Kingston upon Thames store. You’ll welcome customers, explain collections, and deliver polished service that reflects our brand.

From day one you’ll receive a thorough induction, with ongoing training and progression within the group. You’ll work on the shop floor, handling transactions and keeping presentations flawless to drive loyalty.

Qualifications

• Customer service mindset and ability to engage customers.
• Strong communication and interpersonal skills.
• Team-oriented approach with a positive attitude.
• Flexibility to meet store needs and busy periods.
• Interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer and create a personal, luxury experience.
• Ask questions, listen, and style with intent.
• Stay up-to-date on collections and trends to inform recommendations.
• Promote promotions and loyalty perks to customers.
• Handle transactions accurately and confidently.
• Keep the shop floor presented to a high standard.
• Prepare the store each morning for trade.
• Identify opportunities for add-ons and alternatives.
• Deliver service that aligns with Flannels standards.
• Follow company policies and procedures.

Skills

Customer service

Communication

Team player

Flexibility

Job description

Flannelsarewhere luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for luxury fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly,you'llfeel right at home.

The Role: Sales Assistant

Thisisn'tyour average shop floor job. As a Sales Assistant at Flannels,you'rethe face of luxury retail: the first impression, the trusted stylist, the reason customers come back.You'llcreate moments that feel personal, polished, and effortlessly luxury, from the second the doors open.

What's In ItForYou

• Competitive paythat reflects what you bring
• Staff discountacross the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environmentdesigned to inspire (yours and thecustomers)
• Training and developmentto sharpen your craft and grow your career

Your Development

From day one, you’ll receive a full in-store induction. As you progress, you’ll have access to internal development pathways, including Team Leader programmes and nationally recognised qualifications, supporting your growth within Flannels and the wider Frasers Group.

What You'll Do

• Welcome every customer likethey'rewalking into somewherespecial, becausethey are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyaltyperks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver servicethat'sconsistent, considered, and unmistakably Flannels.
• Follow our policies and procedures.They'rewhat keep the standard high.

What You'll Bring

• Confidence, energy, and a drive to deliver.
• Strong communicationand people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits:Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself:Take responsibility, master the basics, and deliver results.
• Be Relevant:Stay connected to our people, our partners, and the planet.

Interest in this role is high, and once we find the right person, we close.