Luxury F&B Reservations Concierge

Auberge Resorts Collection; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

Cambridge House, part of Auberge Collection, seeks a Food & Beverage Reservations Agent to be the first point of contact for dining experiences in Mayfair. You will handle enquiries, coordinate bookings and ensure guests feel valued from their initial interaction.

You'll develop knowledge of menus and experiences, guide guests to the best setting for their occasion, and collaborate with restaurant, bar and events teams to deliver a seamless guest journey.

Qualifications

• Previous experience in restaurant reservations, Food & Beverage, guest services or a similar hospitality role, ideally within a luxury environment.
• Excellent spoken and written English, with a confident telephone manner and the ability to communicate warmly and professionally.
• Strong organisational skills and attention to detail, with the ability to manage multiple enquiries and bookings in a busy environment.
• Right to work in the United Kingdom.

Responsibilities

• Welcome reservation enquiries by telephone, email and digital platforms with warmth, professionalism and a genuine enthusiasm for our dining experiences.
• Manage restaurant and bar reservations accurately, recording guest preferences, dietary requirements, special occasions and seating requests within our reservation systems.
• Develop an excellent knowledge of Cambridge House’s food and beverage offerings, menus and experiences, confidently guiding guests towards the setting best suited to their occasion.
• Coordinate closely with restaurant, bar and events team members to communicate special arrangements, manage changes and ensure a seamless guest experience.
• Recognise opportunities to personalise bookings, recommend suitable experiences and maximise reservations, always balancing commercial awareness with thoughtful, guest-centred service.
• Maintain accurate reservation records and follow up on enquiries, amendments and cancellations, ensuring every detail is handled with care.

Skills

English fluency

Organisational skills

Hospitality experience

Job description

Cambridge House, part of Auberge Collection, seeks a Food & Beverage Reservations Agent to be the first point of contact for dining experiences in Mayfair. You will handle enquiries, coordinate bookings and ensure guests feel valued from their initial interaction.

You'll develop knowledge of menus and experiences, guide guests to the best setting for their occasion, and collaborate with restaurant, bar and events teams to deliver a seamless guest journey.