Luxury Events Floor Leader

Nobu Hotel London Portman Square; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Refer-a-Friend Bonus

Discounted stays across Nobu Hotels

Discounted food & beverage

Free meals on duty

Wellness initiatives

Up to 33 days annual leave

Life Assurance

Cycle to Work

Job summary

Nobu Hotel London Portman Square is seeking an experienced Events Floor Manager to lead the Meetings & Events service operation and inspire a team of supervisors and waiters to deliver exceptional guest experiences at high-end events.

Reporting to the Meetings & Events Operations Manager, you will ensure flawless event execution from start to finish, build strong client relationships, and drive outstanding service in a fast-paced luxury setting.

Qualifications

• Experience managing events/banqueting or F&B operations in a luxury hotel or premium environment.
• Strong leadership and people-management skills
• Excellent organizational and communication abilities
• A proactive, solutions-focused approach
• Experience working with high-profile guests, clients and event organisers
• Ability to remain calm and professional in a fast-paced environment
• Passion for creating memorable guest experiences

Responsibilities

• Lead Meetings & Events operations during service
• Motivate, develop and manage a team of supervisors and waiters
• Act as main contact for clients, organisers, suppliers and vendors during events
• Ensure all event requirements are delivered accurately and on time
• Coordinate with kitchen and operations for smooth execution
• Create memorable guest experiences and resolve issues professionally
• Coach and develop colleagues through training and feedback
• Identify opportunities to improve service standards, efficiency and guest satisfaction
• Manage procurement requirements through Procure Wizard
• Maintain high health, safety and compliance standards
• Champion Nobu's values of Family, Crafted, Smile and Kokoro

Skills

Leadership

People management

Organisational skills

Communication

Proactive problem-solving

Guest experience

Calm under pressure

Procure Wizard

Tools

Procure Wizard

Job description

Nobu Hotel London Portman Square is seeking an experienced Events Floor Manager to lead the Meetings & Events service operation and inspire a team of supervisors and waiters to deliver exceptional guest experiences at high-end events.

Reporting to the Meetings & Events Operations Manager, you will ensure flawless event execution from start to finish, build strong client relationships, and drive outstanding service in a fast-paced luxury setting.