Events Floor Manager

Iconic Hotels & Resorts; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discounted stays across Nobu Hotels

Free meals on duty

Up to 33 days annual leave

Life Assurance Scheme

Cycle to Work Scheme

Discounted food & beverage

Wellness initiatives

Job summary

Nobu Hotel London Portman Square is seeking an experienced Events Floor Manager to lead the Meetings & Events service operation, guiding a team of supervisors and waiters to deliver flawless events and outstanding guest experiences.

You will work closely with the Meetings & Events Operations Manager to ensure every event runs seamlessly from start to finish, building strong client relationships and delivering memorable experiences in a fast-paced luxury environment.

Qualifications

• Experience managing events/banquets in luxury hotels or premium hospitality environments.
• Strong leadership and people management skills.
• Excellent organisational and communication abilities.

Responsibilities

• Lead Meetings & Events operations during service.
• Motivate and develop a team of supervisors and waiters.
• Serve as main point of contact for clients, organisers, suppliers and vendors.
• Ensure all event requirements are delivered accurately and on time.
• Coordinate with kitchen and operations to guarantee smooth execution.
• Coach and develop colleagues through training and feedback.
• Identify opportunities to improve service standards and guest satisfaction.
• Manage procurement requirements through Procure Wizard.
• Maintain high health, safety and compliance standards.
• Champion Nobu values: Family, Crafted, Smile and Kokoro.

Skills

Event management

People leadership

Vendor coordination

Guest experience

High-profile clients

Job description

At Nobu Hotel London Portman Square, we create unforgettable experiences. From elegant private dining events and luxury corporate functions to exclusive celebrations and large-scale receptions, every event reflects the renowned Nobu standards of service, quality and hospitality.

We're looking for an experienced and passionate Events Floor Manager to lead our Meetings & Events service operation, inspiring a team of supervisors and waiters to deliver outstanding guest experiences while ensuring flawless event execution.

This is an exciting opportunity to join a globally recognised luxury brand where innovation, leadership and exceptional service are at the heart of everything we do.

Why Join Nobu?

• Be part of a world-renowned luxury hospitality brand
• Lead a dynamic and passionate events team
• Work on a diverse range of high-end events and functions
• Genuine career progression opportunities within Nobu Hotels worldwide
• Extensive learning and development programmes
• £1,000 Refer-a-Friend Bonus
• Discounted stays across Nobu Hotels globally
• Discounted food and beverage
• Free meals whilst on duty
• Wellness initiatives, discounted treatments and Pilates classes
• Up to 33 days annual leave through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Regular employee celebrations and awards events

About The Role

As Events Floor Manager, you'll work closely with the Meetings & Events Operations Manager to ensure every event is delivered seamlessly from start to finish.

You'll be responsible for leading service teams on the floor, building strong relationships with clients and event organisers, and creating memorable experiences that exceed guest expectations.

This role is ideal for a hospitality professional who thrives in a fast-paced luxury environment, enjoys leading teams and takes pride in delivering exceptional service.

What You'll Be Doing

• Leading Meetings & Events operations during service
• Managing, motivating and developing a team of supervisors and waiters
• Acting as the main point of contact for clients, organisers, suppliers and vendors during events
• Ensuring all event requirements are delivered accurately and on time
• Coordinating closely with kitchen and operational teams to guarantee smooth execution
• Creating memorable guest experiences and resolving issues professionally
• Coaching and developing colleagues through training, feedback and support
• Identifying opportunities to improve service standards, efficiency and guest satisfaction
• Managing procurement requirements through Procure Wizard
• Maintaining the highest levels of health, safety and compliance standards
• Championing Nobu's values of Family, Crafted, Smile and Kokoro

What We're Looking For

We're seeking an engaging and inspiring leader who is passionate about luxury hospitality and exceptional service.

• Experience managing events, banqueting or food & beverage operations within a luxury hotel or premium hospitality environment
• Strong leadership and people management skills
• Excellent organisational and communication abilities
• A proactive, solutions-focused approach
• Experience working with high-profile guests, clients and event organisers
• The ability to remain calm and professional in a fast-paced environment
• A genuine passion for creating memorable guest experiences

About Nobu Hotel London Portman Square

Located in the heart of London's West End, Nobu Hotel London Portman Square combines contemporary luxury with Japanese-inspired hospitality. Home to 243 guest rooms and suites, a world-renowned Nobu Restaurant, elegant event spaces and a stunning ballroom, the hotel has established itself as one of London's leading luxury lifestyle destinations.

Build Your Career With Nobu

At Nobu, we believe exceptional guest experiences start with exceptional people. If you're ready to take the next step in your hospitality career and lead memorable events within an internationally recognised luxury brand, we'd love to hear from you.