Luxury Club Restaurant Operations Lead

Sage Global Services Limited; United Kingdom; Remote; GBP 42,000 - 62,000; Full time

Job summary

Mid Ocean Club is seeking a dedicated Restaurant Operations Lead to supervise Front of House and Back of House teams, ensuring seamless service from seating to dining. You will train staff, handle guest complaints, and collaborate with the Executive Chef on menu updates and wine promotions.

You will also manage reservations, floor plans, and overall dining room standards, while coordinating with department heads to align service quality with club policies and safety requirements.

Qualifications

• High school diploma or GED.
• Minimum of 3 years in restaurant/dining operations with supervisory experience.
• Bachelor’s degree in Hospitality Management or related field preferred, or equivalent training.
• First Aid and Adult CPR Certification would be an asset.
• ServSafe Certification, or ability to obtain within a specified period of employment.
• Strong proficiency in English, written and verbal.

Responsibilities

• Oversee and motivate FOH and BOH staff across all service types to ensure consistency and excellence.
• Receive and resolve complaints from members, guests, and employees.
• Create and implement formal training for new hires and update existing training.
• Supervise on-the-job training for maximum efficiency and member satisfaction.
• Develop and refine policy and procedure manuals for service staff to control costs and quality.
• Coordinate pre-meal meetings and relay house count, menu changes, and special requests.
• Greet and seat guests; recall member preferences and manage reservations log.
• Design floor plans and dining room setup based on reservations and guest needs.
• Ensure cleanliness, safety, and appearance of dining areas and equipment; report deficiencies.
• Oversee staff uniforms, side-work, and end-of-day security checks.
• Manage storage and inventory of dining room items; monitor stock levels.

Skills

Leadership

Staff Training

Guest Service

Communication

Problem solving

English Fluency

Education

High school diploma or GED

Bachelor's degree in Hospitality Management or related field

First Aid / CPR Certification

ServSafe Certification

Tools

Northstar POS

TimeForce

MS Word

MS Excel

Job description

Mid Ocean Club is seeking a dedicated Restaurant Operations Lead to supervise Front of House and Back of House teams, ensuring seamless service from seating to dining. You will train staff, handle guest complaints, and collaborate with the Executive Chef on menu updates and wine promotions.

You will also manage reservations, floor plans, and overall dining room standards, while coordinating with department heads to align service quality with club policies and safety requirements.