Luxury Club Lounge Manager - Guest Experience Lead

Fairmont; Knutsford; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Exclusive Discounts

Colleague restaurant

Training and development opportunities

Pension and benefits

28 days holiday

Job summary

Fairmont is seeking a Restaurant Manager in Knutsford to lead a luxury dining operation. You will oversee daily service, train and develop the team, and ensure exceptional guest experiences in a high-end environment. The role requires strong leadership, superb guest focus, and adherence to health, safety, and brand standards.

Responsibilities include managing stock, budgets, and promotions, while coordinating with other departments to maximize guest satisfaction and profitability.

Qualifications

• Proven experience in a Manager role within a luxury environment.
• Hospitality Management/F&B qualification preferred; relevant experience considered.
• Excellent reading, writing and oral proficiency in English language.

Responsibilities

• Provide a visible leadership presence within the restaurant at all times.
• Oversee the day-to-day operation of the restaurant, ensuring smooth and efficient service delivery.
• Lead, motivate, and support the restaurant team to deliver exceptional guest experiences.
• Ensure opening, service, and closing procedures are completed in line with company standards.
• Maintain the highest standards of cleanliness, presentation, food safety, and hygiene throughout the restaurant.
• Manage stock levels, ordering processes, and inventory controls to support operational requirements.
• Communicate professionally and effectively with guests, colleagues, and other departments.
• Ensure all team members remain guest-focused and deliver outstanding customer service.
• Monitor service standards and ensure the accurate taking and delivery of guest orders.
• Handle guest feedback, concerns, and complaints promptly, professionally, and effectively.
• Drive sales and profitability through upselling, promotions, and effective team engagement.
• Monitor daily business levels and forecasted trade to ensure appropriate staffing and resource allocation.
• Maintain accountability for cash handling, financial controls, and departmental budgets.
• Conduct pre-shift briefings and team meetings to communicate key operational and business objectives.
• Maintain comprehensive knowledge of all food and beverage menus, promotions, ingredients, and allergen information.
• Recruit, train, coach, and develop team members to support continuous improvement and succession planning.
• Ensure compliance with all company policies, health and safety requirements, food safety regulations, and licensing legislation.
• Lead by example, promoting company values and fostering a positive, high-performing team culture.
• Work collaboratively with other departments to support the overall success of the business.
• Identify opportunities to improve operational efficiency, guest satisfaction, and financial performance.
• Maintain a positive relationship with Golf Members, facilitating the experience of all patrons to LQA and Luxury standards.

Skills

Leadership

Guest service

Team development

Communication

Education

Hospitality management degree

Food & Beverage certification

Job description

Fairmont is seeking a Restaurant Manager in Knutsford to lead a luxury dining operation. You will oversee daily service, train and develop the team, and ensure exceptional guest experiences in a high-end environment. The role requires strong leadership, superb guest focus, and adherence to health, safety, and brand standards.

Responsibilities include managing stock, budgets, and promotions, while coordinating with other departments to maximize guest satisfaction and profitability.