Luxury Client Experience Associate

Hermès; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Hermès is seeking a Sales & Service Assistant for our Bond Street store on a fixed-term contract through the end of 2027. You will deliver exceptional client experiences, share expert storytelling about our Metier and craftmanship, and contribute to the store’s success with a warm, professional approach.

You will collaborate with teammates, participate in daily briefings, and manage CRM-driven client relationships.

Qualifications

• Experience in customer-facing roles.
• Strong communication and listening skills.
• Professionalism, empathy and composure in challenging situations.

Responsibilities

• Create memorable client experiences through friendly, knowledgeable service and storytelling about Hermès products.
• Support new colleagues and participate in daily briefings and store operations.
• Build trust with clients and maintain strong CRM-driven relationships to make tailored recommendations.

Skills

Customer service

CRM

Communication

Team collaboration

Job description

Hermès is seeking a Sales & Service Assistant for our Bond Street store on a fixed-term contract through the end of 2027. You will deliver exceptional client experiences, share expert storytelling about our Metier and craftmanship, and contribute to the store’s success with a warm, professional approach.

You will collaborate with teammates, participate in daily briefings, and manage CRM-driven client relationships.