Sales and Service Assistant

Hermès; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Hermès is seeking a Sales & Service Assistant for our Bond Street store on a fixed-term contract through the end of 2027. You will deliver exceptional client experiences, share expert storytelling about our Metier and craftmanship, and contribute to the store’s success with a warm, professional approach.

You will collaborate with teammates, participate in daily briefings, and manage CRM-driven client relationships.

Qualifications

• Experience in customer-facing roles.
• Strong communication and listening skills.
• Professionalism, empathy and composure in challenging situations.

Responsibilities

• Create memorable client experiences through friendly, knowledgeable service and storytelling about Hermès products.
• Support new colleagues and participate in daily briefings and store operations.
• Build trust with clients and maintain strong CRM-driven relationships to make tailored recommendations.

Skills

Customer service

CRM

Communication

Team collaboration

Job description

We are currently seeking a passionate, energetic, and client-centric Sales & Service Assistant to join our team in Bond Street on a fixed-term contract until end of 2027. Ideally, you’ll bring a flair for delivering exceptional service in a fast-paced retail environment.

The Role

In this role, our clients experience is key. You’ll play a part in creating memorable experiences for our clients while contributing to the store’s success through confident, thoughtful storytelling, animation and surprise. Whether it’s small or large or a mix of commercial and non-commercial moments, you’ll think local and go beyond expectations. With a warm and patient approach, you’ll build trust and connection through inspiring and showcasing your knowledge of beautiful product and craftmanship within your Metier. Your insights and proactive attitude will help shape the store’s commercial direction.

As a collaborative team member, you’ll support new colleagues, take on meaningful responsibilities and actively engage in daily briefings and operational tasks. With clients, you’ll foster lasting relationships through genuine communication, diligent CRM practices, and consistent communication -building long lasting connections to be able to make valued recommendations to cherished clients.

Maintaining high standards comes naturally, as you ensure items in the Metier are handled with the utmost care and the store remains beautifully presented. You’ll embrace all training with enthusiasm, both for personal growth and to uplift and inspire those around you. It’s a role where your warmth, curiosity, and commitment truly make a difference.

About You

You are passionate, genuine and committed to delivering exceptional client service, supported by prior experience in customer-facing roles. Showing professionalism, empathy, and composure in challenging situations, while maintaining adaptability and a collaborative spirit. With a high standard of personal conduct, you take initiative, contribute actively to team success, and consistently uphold the values of Hermès. Being reliable and solution oriented, excited to truly inspire and understand your clients, leading them to discover and be excited about new objects.

Please note: You must already have the right to work in the UK allowing you to work full time for the entire duration of employment, as unfortunately we are unable to offer visa sponsorship for this position.

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