Luxury Client Experience Advisor – Mayfair

Hermès; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Hermès in London, based at the head office in Mayfair, is seeking a Client Advisor to deliver a personalised client experience across multiple channels. You will build lasting relationships, provide expert guidance, and embody the Maison's values in every interaction.

As the trusted contact for UK and Irish clients, you will combine service excellence with product knowledge and commercial awareness to drive client engagement and sales. This role is based in Mayfair with flexible working patterns.

Qualifications

• Passionate about delivering exceptional service and creating memorable client experiences.
• Empathetic, personable, confident communicator with relationship-building skills.
• Excellent verbal and written English communication.
• Strong organisational, problem solving and prioritisation abilities.
• Experience using IT systems, CRM platforms and MS Office.

Responsibilities

• Deliver personalised assistance across multiple channels, building lasting relationships.
• Generate sales opportunities through expert guidance and tailored recommendations.
• Coordinate orders and information across digital and retail channels.
• Collaborate with stores and internal teams to meet client needs.

Skills

Exceptional client service

Empathetic communicator

Verbal and written English

Organisational and prioritisation

Multi-tasking in dynamic environment

Team player

CRM systems proficiency

Tools

MS Office

CRM platforms

Job description

Hermès in London, based at the head office in Mayfair, is seeking a Client Advisor to deliver a personalised client experience across multiple channels. You will build lasting relationships, provide expert guidance, and embody the Maison's values in every interaction.

As the trusted contact for UK and Irish clients, you will combine service excellence with product knowledge and commercial awareness to drive client engagement and sales. This role is based in Mayfair with flexible working patterns.