Luxury Client Advisor – Personalised Styling & Service

Burberry; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

Burberry is recruiting a full-time Client Advisor at Selfridges Birmingham to deliver personalised luxury experiences and build lasting client relationships, reflecting our heritage, craftsmanship and commitment to exceptional service.

You will provide expert styling advice, engage a diverse client base, and collaborate with store leadership to drive loyalty and store performance in a welcoming, high-performing team.

Qualifications

• Experience delivering exceptional customer service in luxury or premium retail environments.
• Strong relationship-building skills for personalised client experiences.
• Genuine passion for fashion, luxury, and outstanding service.
• Confident communication with a diverse client base.
• Commercially aware with understanding of client engagement impact on business.

Responsibilities

• Deliver personalised and elevated client experiences that build long-term relationships and brand loyalty.
• Act as a brand ambassador, sharing Burberry heritage, craftsmanship and product knowledge with confidence.
• Provide expert styling advice tailored to each client's needs and preferences.
• Achieve individual and team sales goals through exceptional service and commercial awareness.
• Proactively develop and maintain a strong client portfolio, fostering repeat business opportunities.
• Collaborate with colleagues and store leadership to create a welcoming, inclusive and high-performing environment.

Skills

Exceptional customer service

Relationship-building

Luxury retail experience

Communication skills

Commercial awareness

Job description

Burberry is recruiting a full-time Client Advisor at Selfridges Birmingham to deliver personalised luxury experiences and build lasting client relationships, reflecting our heritage, craftsmanship and commitment to exceptional service.

You will provide expert styling advice, engage a diverse client base, and collaborate with store leadership to drive loyalty and store performance in a welcoming, high-performing team.