Luxury Client Advisor – Personal Concierge & Clienteling

Tiffany & Co; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Tiffany & Co. in London seeks a thoughtful Client Advisor to deliver luxury service, develop client relationships, and meet store sales goals. You will guide clients through product storytelling, personalize service, and drive cross-sell and loyalty across channels.

The role requires a passion for luxury retail, strong communication, and flexibility to work varying shifts in a premier retail environment. Authorized to work in the UK, you will join a team that values excellence and inclusivity.

Qualifications

• Experience in retail or luxury retail.
• Proven sales results and cultivating relationships with a diverse client base.
• Omnichannel luxury clienteling experience.
• Experience deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with POS systems and client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom.

Responsibilities

• Deliver unparalleled luxury service and exceed store sales goals.
• Inspire clients through Tiffany storytelling and brand heritage.
• Build lasting client relationships and manage cross-sell and loyalty.
• Maintain compliance with procedures, inventory and reservations, and care services standards.

Skills

Retail experience

Sales results

Omnichannel

Clienteling

Luxury etiquette

POS systems

Outlook

Education

College/university degree

GIA coursework preferred

Multilingual

Tools

Outlook

Job description

Tiffany & Co. in London seeks a thoughtful Client Advisor to deliver luxury service, develop client relationships, and meet store sales goals. You will guide clients through product storytelling, personalize service, and drive cross-sell and loyalty across channels.

The role requires a passion for luxury retail, strong communication, and flexibility to work varying shifts in a premier retail environment. Authorized to work in the UK, you will join a team that values excellence and inclusivity.