Luxury Client Advisor: Elevate Experiences & Relationships

Tiffany & Co; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Tiffany & Co. is seeking a thoughtful Client Advisor to welcome clients and build lasting relationships in a luxury environment. You will inspire, educate, and celebrate clients through personalized service across in-store and digital channels.

The role emphasizes premium clienteling, brand storytelling, and achieving sales goals while upholding Tiffany standards and luxury etiquette. Flexibility for non-traditional hours is required, with a focus on delivering outstanding experiences.

Qualifications

• Minimum 3 years in luxury retail or client-facing roles.
• Experienced sales and clienteling in an omnichannel luxury environment.
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Passion for luxury retail; jewelry/watch expertise is a plus.
• Collaborative team player with strong interpersonal and communication skills.
• Thoughtful and service-oriented with knowledge of luxury etiquette.
• Experienced in deploying sales strategies and clienteling initiatives.
• Digitally-savvy and at ease with omnichannel tools.
• Proficiency with POS systems, client tracking systems and Microsoft Outlook.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
• Be a trusted Advisor, building client development strategy to drive sales and loyalty, curating memorable experiences through sales of new creations and services.
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services).
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.

Skills

Luxury retail

Clienteling

Sales targets

Multichannel

Education

College degree

GIA coursework

Tools

POS systems

Client tracking systems

Outlook

Job description

Tiffany & Co. is seeking a thoughtful Client Advisor to welcome clients and build lasting relationships in a luxury environment. You will inspire, educate, and celebrate clients through personalized service across in-store and digital channels.

The role emphasizes premium clienteling, brand storytelling, and achieving sales goals while upholding Tiffany standards and luxury etiquette. Flexibility for non-traditional hours is required, with a focus on delivering outstanding experiences.