Client Advisor - Heathrow

Tiffany & Co.; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Tiffany & Co. is seeking a thoughtful luxury retail professional in Greater London to deliver unparalleled service, drive sales, and build strong client relationships in an iconic brand environment.

You will engage clients with strategic questions, manage omnichannel experiences, and contribute to sales objectives while upholding the brand’s standards of excellence and integrity. Flexibility for non-traditional hours is required.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Experienced in deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with POS systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom.

Responsibilities

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
• Be a trusted Advisor, building client development strategy to drive sales, cross‑sales and client loyalty, curating memorable experiences through sales of new creations and services.
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.).
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity.
• Connect with clients and team members by asking strategic questions and establishing lasting relationships.
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services).
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.

Skills

Sales experience

Client relationships

Interpersonal skills

Omnichannel luxury experience

Team player

Communication skills

Flexibility for non-traditional hours

Education

College/University degree

Graduate Gemologist degree

GIA coursework preferred

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

Job Description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and contribute to Tiffany & Co.’s continued legacy.

Responsibilities

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
• Be a trusted Advisor, building client development strategy to drive sales, cross‑sales and client loyalty, curating memorable experiences through sales of new creations and services.
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.).
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity.
• Connect with clients and team members by asking strategic questions and establishing lasting relationships.
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services).
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.

Your Profile

• Experience in retail or luxury retail or relevant client‑related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Experienced in deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non‑traditional hours, including days, nights, weekends and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
• Proficiency in multiple languages.

Benefits

Tiffany employees are eligible for comprehensive benefits, including global benefits such as adoption and surrogacy assistance, parental leave, and programs that support mental, emotional, physical, and financial well‑being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, and other meaningful employee offerings. Diversity, equity, inclusion and belonging (DEIB) are core to our business and culture.