Mcqueen Client Advisor

MCQUEEN; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

McQueen in London seeks a Client Advisor (40 hours) for Harrods to deliver an unforgettable luxury shopping experience. You will nurture exclusive client relationships, meet KPI targets through personalisation and cross-selling, and act as a brand ambassador promoting McQueen heritage.

Use in-depth product knowledge, CRM tools and a client-centric approach to exceed expectations while maintaining impeccable grooming and store standards in a fast-moving luxury environment.

Qualifications

• Proven experience in fashion retail or customer service.
• Proven ability to drive and exceed KPIs.
• Genuine interest in fashion and trends.
• Strong selling skills with objections handling.
• Excellent verbal and written communication.
• Client-centric approach with entrepreneurial spirit.

Responsibilities

• Provide exceptional client experience and greet/listen to clients.
• Cross-sell across product categories to meet targets.
• Develop client relationships using CRM and digital tools.
• Support clienteling initiatives and loyalty building.
• Maintain shop floor standards and store policies.
• Deliver personalised styling advice and complete looks.

Skills

Brand behaviours

Experience in fashion retail

KPI drive

Fashion interest

Team player

Communication skills

Sales skills

Client focus

Adaptability

Luxury product knowledge

CRM tools

Mobility

Passion for fashion

Job description

McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001 and has been under the creative direction of Seán McGirr since December 2023.

From its inception, McQueen has been defined by its expression of individuality and subversive strength, pushing the boundaries of British tailoring traditions. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.

At McQueen, we live and breathe a culture defined by our key Behaviours:

• Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

We are looking for a Client Advisor (40 hours) for Harrods.

The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the McQueen clientele.

How will you contribute?

• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage
• Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
• Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
• Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
• Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
• Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
• Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
• Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
• Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
• Follow Company grooming, accordingly with McQueen standards and policies
• Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed
• Provide personalised styling advice and curate complete looks tailored to each client's individual preferences, lifestyle, and needs. Use strong product knowledge and styling expertise to inspire clients, enhance their shopping experience, and build confidence in their purchases.

Required Skills

• You will be able to demonstrate the desired McQueen behaviours
• Proven experience in a similar role within fashion retail companies or customer service-related field
• Proven ability to drive and exceed individual and store KPIs
• Possesses genuine interest in fashion and follows industry trends/news
• Team-player mentality
• Strong verbal and written communication skills
• Strong selling skills and ability to overcome objections
• Client centric approach and an entrepreneurial spirit
• Ability to work in a fast moving and dynamic environment
• Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
• Ability to use digital retail tools and CRM
• Ability to be mobile for extended periods of time
• Passion for fashion and styling

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.