Luxury Client Advisor – Elevate Moments & Sales

Tiffany-; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Global benefits

Adoption and surrogacy support

Pension plan & paid time off

Job summary

Tiffany & Co. Heathrow T3 is seeking thoughtful, curious and optimistic Client Advisors to welcome all clients and deliver exceptional experiences.

You will inspire clients with Tiffany's legacy, build lasting relationships, and achieve personal and store sales goals through service, personalization and product care. A college degree is preferred; flexibility to work non-traditional hours; authorized to work in the United Kingdom; strong interpersonal skills and luxury service ethos are

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Experienced in deploying sales strategies and clienteling initiatives
• Passion for luxury retail
• Collaborative team player with strong interpersonal and communication skills
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with POS systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom

Responsibilities

• Deliver unparalleled service and uphold standards of luxury etiquette.
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
• Build client development strategies to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services.
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.).
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity.
• Connect with clients and team members by asking strategic questions and establishing lasting relationships.
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services).
• Display professionalism and exercise agility, adapting behavior and implementing feedback.

Skills

Retail luxury experience

Clienteling / omnichannel sales

POS proficiency

Interpersonal communication

Flexible hours

UK work authorization

Education

College/university degree

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

Tiffany & Co. Heathrow T3 is seeking thoughtful, curious and optimistic Client Advisors to welcome all clients and deliver exceptional experiences.

You will inspire clients with Tiffany's legacy, build lasting relationships, and achieve personal and store sales goals through service, personalization and product care. A college degree is preferred; flexibility to work non-traditional hours; authorized to work in the United Kingdom; strong interpersonal skills and luxury service ethos are