Lux Client Advisor: Craft Memorable Experiences

LVMH; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Global benefits

Parental leave

Medical and dental care

Pension plans

Paid time off

Job summary

Tiffany & Co. in London is seeking thoughtful, curious, and optimistic Client Advisors to welcome all in the Tiffany world. We inspire clients to dream and celebrate them, building long-lasting personal connections with every interaction.

As part of our team, you’ll deliver exceptional service, uphold luxury standards, and drive sales through personalized client experiences, while collaborating across store operations and loyalty initiatives.

Qualifications

• Experience in retail or luxury retail or client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with diverse client base.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Experienced in deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom.

Responsibilities

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services.
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.).
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity.
• Connect with clients and team members by asking strategic questions and establishing lasting relationships.
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services.

Skills

Retail experience

Sales experience

Clienteling

POS systems

Multilingual

Team player

Education

College degree

GIA coursework

Graduate Gemologist

Tools

Outlook

CRM systems

Job description

Tiffany & Co. in London is seeking thoughtful, curious, and optimistic Client Advisors to welcome all in the Tiffany world. We inspire clients to dream and celebrate them, building long-lasting personal connections with every interaction.

As part of our team, you’ll deliver exceptional service, uphold luxury standards, and drive sales through personalized client experiences, while collaborating across store operations and loyalty initiatives.