Italian-Speaking Luxury Client Relations Specialist

BoF Careers; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Burberry is seeking a luxury client advisor in London to deliver elevated service across phone, email, and live chat. You will cultivate trusted client relationships using tailored recommendations and proactive support.

You will manage ownership of cases from first contact to resolution, handling high-value clients with discretion and empathy while upholding Burberry's service standards and brand values.

Qualifications

• Previous experience delivering elevated services in client-facing environments.
• Strong written and verbal communication across channels.
• Passion for luxury fashion and Burberry brand experience.

Responsibilities

• Deliver world-class luxury client experience across phone, email, live chat, and other approved channels.
• Build and manage a portfolio of clients with personalised service and proactive follow-up.
• Handle escalations with empathy and appropriate urgency, protecting client relationships.

Skills

Client relations

Customer service

Luxury fashion

Communication

Job description

Burberry is seeking a luxury client advisor in London to deliver elevated service across phone, email, and live chat. You will cultivate trusted client relationships using tailored recommendations and proactive support.

You will manage ownership of cases from first contact to resolution, handling high-value clients with discretion and empathy while upholding Burberry's service standards and brand values.