Luxury Butler Coordinator - Guest Experience Expert

The Lanesborough; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Complimentary meals on duty

Cycle to Work scheme

Flu vaccinations

Discounted chiropodist and massage

Job summary

The Lanesborough in London is seeking a Butler Coordinator to deliver personalised service across all amenities and suites, ensuring impeccable guest experiences. You will be responsible for anticipating needs, coordinating with departments, and upholding a premium standard of service throughout every stay.

Ideal candidates have 5-star hospitality experience, exceptional English, and a passion for elite guest relations.

Qualifications

• Previous experience in a similar role within a 5 star establishment.
• Excellent command of the English language; second language preferred.
• Immaculate grooming standards.
• Extensive knowledge of emotional intelligence, body language and non-verbal communication.
• Ability to work with minimum supervision and provide excellent customer service.
• Be available, flexible and willing to work a 24hr roster; some manual handling may be required.

Responsibilities

• Promote and be confident with all facilities offered at The Lanesborough.
• Respond swiftly to guest requirements and ensure genuine recognition throughout the stay.
• Coordinate for guests' stay by communicating with relevant departments.
• Uphold an extensive guest history using Opera system and the Butler private log.

Skills

Customer service

Emotional intelligence

Non-verbal communication

Flexibility

Grooming standards

Job description

The Lanesborough in London is seeking a Butler Coordinator to deliver personalised service across all amenities and suites, ensuring impeccable guest experiences. You will be responsible for anticipating needs, coordinating with departments, and upholding a premium standard of service throughout every stay.

Ideal candidates have 5-star hospitality experience, exceptional English, and a passion for elite guest relations.