Luxury Boutique Store Manager: Clienteling & Growth

MŌDUM; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

MŌDUM is seeking an inspirational and commercially driven Store Manager to lead its Manchester boutique. Reporting to senior retail leadership, you will drive commercial performance, deliver exceptional client experiences and develop a high-performing team.

This role blends sales excellence, client development, operational management and people leadership to uphold the brand’s luxury standards. Lead by example in client recruitment, development and retention, leveraging CRM for personalised

Qualifications

• 3–5+ years' management experience within luxury retail.
• Proven track record of delivering strong commercial and sales performance.
• Strong experience leading, coaching and developing retail teams.
• Excellent understanding of clienteling, CRM and luxury customer engagement.
• Commercially minded with strong analytical and problem-solving abilities.
• Confident managing stock, operational procedures and retail KPIs.
• Exceptional communication and relationship-building skills.
• Passionate about luxury, craftsmanship, design and exceptional customer service.
• Comfortable working with high-value clients and delivering highly personalised experiences.
• Strong knowledge of luxury retail standards and customer expectations.
• Additional language skills would be advantageous.

Responsibilities

• Take full responsibility for the boutique's commercial performance and sales results.
• Drive sales through exceptional client engagement and personalised service.
• Lead by example in client recruitment, development and retention, using CRM to build long-term relationships.
• Analyse sales performance and commercial trends to identify growth opportunities.
• Ensure the team consistently delivers against sales targets.
• Monitor competitor activity and market developments.
• Maximise client interactions and appointment opportunities to increase conversion and repeat business.
• Provide regular performance updates and commercial insights to senior management.
• Oversee stock management, replenishment and stock accuracy.
• Maintain high standards of housekeeping, presentation and visual merchandising.
• Act as ambassador for the brand and uphold luxury service standards.
• Ensure compliance with Health & Safety policies.

Skills

Luxury retail management

Sales leadership

CRM/clienteling

Staff coaching

Stock & operations

CRM software

Tools

CRM software

Job description

MŌDUM is seeking an inspirational and commercially driven Store Manager to lead its Manchester boutique. Reporting to senior retail leadership, you will drive commercial performance, deliver exceptional client experiences and develop a high-performing team.

This role blends sales excellence, client development, operational management and people leadership to uphold the brand’s luxury standards. Lead by example in client recruitment, development and retention, leveraging CRM for personalised