Luxury Boutique Sales & Operations Manager

PURDEY; Greater London; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

Purdey at Audley House Boutique in London seeks a Boutique Manager to lead the Clothing and Accessories division, driving sales performance, operational excellence, and delivering an exceptional client experience while upholding Purdey’s brand values.

The role requires developing and implementing a retail strategy with the Director of Sales, managing and mentoring a high-performing team, and ensuring SOPs, training, and brand storytelling are at the core of daily operations.

Qualifikationen

• Experience managing a retail team in a luxury environment.
• Proven ability to drive sales targets and KPI attainment.
• Strong client relationship management and service standards.
• Ability to develop and implement SOPs and training programs.

Aufgaben

• Lead and motivate the team to deliver exceptional client experiences with deep product knowledge and personalized engagement.
• Maintain impeccable visual merchandising and store presentation with clear SOPs for launches.
• Collaborate with the Sales Director to set and monitor annual sales targets and KPIs.
• Oversee stock management processes and store operations with a focus on accuracy and efficiency.
• Conduct regular team meetings, set objectives, and provide coaching and development opportunities.
• Ensure security procedures, cash handling, and store opening/closing protocols are followed.

Kenntnisse

Retail leadership

Luxury client service

Sales target drive

Team development

CRM knowledge

Brand storytelling

Tools

MS Office

Jobbeschreibung

Purdey at Audley House Boutique in London seeks a Boutique Manager to lead the Clothing and Accessories division, driving sales performance, operational excellence, and delivering an exceptional client experience while upholding Purdey’s brand values.

The role requires developing and implementing a retail strategy with the Director of Sales, managing and mentoring a high-performing team, and ensuring SOPs, training, and brand storytelling are at the core of daily operations.