Luxury Boutique Retail Manager – Elevate Service

Nestlé S.A.; City of Edinburgh; Sur place; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Nespresso machine

Capsule allowance

Personal development

Résumé du poste

Nestlé S.A. Edinburgh is seeking an inspiring Retail Manager to lead the Nespresso boutique and drive its commercial objectives, delivering exceptional customer experiences and elevating brand standards.

You will manage daily operations, plan staff scheduling, and develop local events and initiatives to engage our existing customers while upholding Nestlé's luxury, sustainability and inclusion values. This role offers a full-time permanent contract with a focus on personal development and growth

Qualifications

• Experience leading retail teams in a luxury environment.
• Strong customer-centric service orientation.
• Excellent communication and people management.

Responsabilités

• Translate the boutique’s commercial objectives into tangible KPI’s and clear team goals.
• Develop and execute a strategic plan aligned to wider business goals with internal and external stakeholders.
• Align employee work schedules with sales plans to ensure floor coverage.
• Role model outstanding service and best-in-class customer experiences in every interaction.
• Advocate the importance of being a passionate Nespresso brand ambassador.
• Inspire and develop a high-performing team focused on growth and care.
• Deliver a local events calendar to drive brand awareness and engage existing customers.
• Ensure the boutique operates in a safe and compliant manner on a day-to-day basis.

Description du poste

Nestlé S.A. Edinburgh is seeking an inspiring Retail Manager to lead the Nespresso boutique and drive its commercial objectives, delivering exceptional customer experiences and elevating brand standards.

You will manage daily operations, plan staff scheduling, and develop local events and initiatives to engage our existing customers while upholding Nestlé's luxury, sustainability and inclusion values. This role offers a full-time permanent contract with a focus on personal development and growth