Boutique Retail Assistant Manager — Luxury Service Leader

Nestlé S.A.; Worcester Park Estate; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Up to 10% annual bonus

Complimentary Nespresso machine and 1,

monthly capsule allowance

25 days holiday entitlement with bank

development and growth focus

Job summary

Nestlé S.A. in Bluewater is seeking a proactive Assistant Manager for the boutique, full-time (40 hours per week). You will drive sales and premium customer experiences in a luxury environment, guiding a small team to deliver excellent service.

The role emphasizes coaching, staff development, and ensuring boutique performance, with a focus on customer satisfaction and effective store operations. Nestlé values sustainability and exceptional guest experiences.

Qualifications

• Previous Assistant Manager or supervisory shop floor experience in retail.
• Experience in luxury retail is preferred.
• Strong focus on delivering premium customer service.
• Ability to coach and mentor sales staff.
• Understanding of retail competition and environment.

Responsibilities

• Attain boutique sales targets through premium customer experience.
• Perform shop floor observations and coach the team.
• Deliver high standard of customer service and handle escalated complaints.
• Lead training sessions and HR-related processes support.
• Contribute to internal control and ad hoc audits.

Skills

Customer service

Team leadership

Sales targets

Coaching & mentoring

Retail operations

Job description

Nestlé S.A. in Bluewater is seeking a proactive Assistant Manager for the boutique, full-time (40 hours per week). You will drive sales and premium customer experiences in a luxury environment, guiding a small team to deliver excellent service.

The role emphasizes coaching, staff development, and ensuring boutique performance, with a focus on customer satisfaction and effective store operations. Nestlé values sustainability and exceptional guest experiences.