Luxury Boutique Brand Ambassador & Client Experience Lead

MONTBLANC; Bicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Montblanc in the United Kingdom seeks a Brand Ambassador to welcome clients, share the Maison’s heritage, and deliver an exemplary level of customer experience on the boutique floor. The role focuses on CRM activity and building a loyal client book while contributing to a high-performing team in a competitive retail environment.

The ideal candidate is proactive, has strong communication skills, and can engage a diverse international customer base.

Qualifications

• Previous experience dealing with clients from diverse backgrounds.

Responsibilities

• Welcome clients to the boutique and introduce them to Montblanc heritage.
• Nurture genuine customer relationships and develop a successful client book.
• Contribute to CRM activity and cultivate a loyal client base for the brand and boutique.
• Maintain composure in a busy environment and support daily operations.

Job description

Montblanc in the United Kingdom seeks a Brand Ambassador to welcome clients, share the Maison’s heritage, and deliver an exemplary level of customer experience on the boutique floor. The role focuses on CRM activity and building a loyal client book while contributing to a high-performing team in a competitive retail environment.

The ideal candidate is proactive, has strong communication skills, and can engage a diverse international customer base.