Sales Associate - Selfridges

MONTBLANC; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Montblanc boutique is looking for an enthusiastic brand ambassador to welcome clients, share the Maison's heritage, and deliver an exemplary level of service. You will focus on CRM to build a loyal client base and work in a fast-paced, cosmopolitan setting where performance is valued.

You will engage authentically with clients, excel under pressure in a busy environment, and collaborate with a diverse team. A second language is advantageous for our internationally diverse clientele.

Qualifications

• Strong communication skills with clients from diverse backgrounds.
• Experience with CRM activities and building a client book.
• Proactive and able to take initiative in a fast-paced boutique environment.
• Cooperative team player contributing to daily operations and projects.

Responsibilities

• Welcome clients to the boutique and introduce them to Montblanc heritage.
• Deliver an exemplary standard of customer experience and performance.
• Cultivate a loyal client-base through CRM activities and personal relationships.
• Contribute to a smooth customer journey and support daily boutique operations.

Skills

Communication skills

CRM experience

Proactive

Team player

Multicultural sensitivity

Job description

HOW WILL YOU MAKE AN IMPACT?

As a brand ambassador for Montblanc, you are responsible for welcoming clients to the boutique, introducing them to the heritage of our Maison and ultimately setting an exemplarily standard of customer experience and level of performance.

A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book.

KPI's & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail environment.

We require individuals who are passionate and curious about our Maison; reflecting the Montblanc attitude and acting as a brand ambassador every day.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You will play an essential part in the smooth running of our boutique and seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.

We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key. It is vital that this individual has previous experience dealing with clients from an array of backgrounds and cultures, in order to support the internationally diverse customer base. The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. A second language would be advantageous.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• 1st Stage - After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
• 2nd Stage - Interview with Hiring Manager
• 3rd Stage - Interview with Brand Director