Luxury Bar Waiter/Waitress — Guest Experience Lead

One Aldwych Limited; Greater London; Sur place; GBP 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive salary and service charge

Paid overtime

Complimentary overnight stay andDining

50% Food & Beverage discounts

Hotel discounts for staff

Local perks via Covent Garden partners

Wagestream and £1000 refer bonus

28–32 days holiday

Meals on duty and staff uniforms

Learning & development opportunities

Long service recognition

Employee wellbeing support

Résumé du poste

One Aldwych in Covent Garden is seeking a vibrant Restaurant team member to join the Lobby Bar. You will welcome guests, explain the drinks menu and recommendations, and provide attentive service throughout the guest journey.

In this fast-paced luxury setting, you will stay calm under pressure, tailor service to dietary needs, and collaborate with colleagues to uphold the hotel's high standards. Complimentary meals and staff discounts are among the benefits.

Qualifications

• Experience in a restaurant or luxury hospitality environment.
• Confident and personable approach with guests.
• Strong communication and knowledge of food and drink.
• Ability to stay calm and organised during busy shifts.
• Team-focused and supportive attitude.

Responsabilités

• Welcome guests and create a warm, genuine first impression.
• Build a strong understanding of the menu and drinks offering, providing recommendations with confidence.
• Deliver attentive and professional service throughout the guest journey.
• Anticipate guest needs and respond naturally and proactively.
• Maintain high standards of presentation across the restaurant at all times.

Connaissances

Hospitality experience

Confident approach

Strong communication

Calm under pressure

Team-focused

Description du poste

One Aldwych in Covent Garden is seeking a vibrant Restaurant team member to join the Lobby Bar. You will welcome guests, explain the drinks menu and recommendations, and provide attentive service throughout the guest journey.

In this fast-paced luxury setting, you will stay calm under pressure, tailor service to dietary needs, and collaborate with colleagues to uphold the hotel's high standards. Complimentary meals and staff discounts are among the benefits.