Lux Spa Receptionist - Elevate Guest Experiences

Harri; City of Westminster; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Service charge

Wagestream access

Health and dental benefits

Employee discounts

Complimentary meals on shift

Referral bonus

Flexible scheduling

Training and development

Annual leave increase

Cycle to work

Volunteer day

Job summary

Firmdale Hotels is seeking a Spa Receptionist to join its renowned luxury spa team in London. You will manage reservations, greet guests, and collaborate with therapists to deliver an exceptional spa journey across eight properties.

The role emphasizes discretion, professional presentation, and a guest-first attitude in a 5-star environment. Benefits include competitive salary (£29,600 + service charge), Wagestream access, discounted perks, uniform care, training, and generous holiday allowance.

Qualifications

• Passion for delivering exceptional customer service.
• Extensive knowledge of a variety of spa treatments and products.
• Outstanding communication skills, both verbal and written.
• Exceptional time management and attention to detail.
• Strong team player with resilience and a drive for excellence.
• Ability to handle high-profile clients with professionalism and discretion.
• Previous experience as a Spa Receptionist in a 5-star hotel or luxury spa is advantageous.
• Commitment to maintaining a high standard of personal presentation.

Responsibilities

• Coordinate spa reservations across eight London properties with seamless scheduling.
• Advise guests on spa packages and treatments with expert knowledge.
• Build guest loyalty and cultivate strong relationships.
• Oversee daily spa and gym operations, ensuring cleanliness and organization.
• Assist in meeting and exceeding spa sales targets.
• Welcome guests warmly and set a premium tone for their visit.
• Collaborate with Spa Therapists to exceed guest expectations.
• Manage opening/closing, payments and administrative tasks.
• Ensure facilities are well-stocked and well-presented.

Skills

Customer service

Spa knowledge

Communication skills

Time management

Discretion

Team player

Professional presentation

High-end hospitality

Job description

Firmdale Hotels is seeking a Spa Receptionist to join its renowned luxury spa team in London. You will manage reservations, greet guests, and collaborate with therapists to deliver an exceptional spa journey across eight properties.

The role emphasizes discretion, professional presentation, and a guest-first attitude in a 5-star environment. Benefits include competitive salary (£29,600 + service charge), Wagestream access, discounted perks, uniform care, training, and generous holiday allowance.