Assistant Night Manager

Marylebone; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Holidays 28 days

Free meals

Dining 50% off

Stay discounts

Training & development

Cycle to work

Shop discounts

Company pension

Life Insurance

Service charge

Job summary

The Marylebone Hotel in London is seeking an Assistant Night Manager to safeguard overnight guest experiences and work with the Night Manager to lead the Front Office during the night. The role requires a customer-focused leader who can manage guest needs with discretion and professionalism.

You will greet guests warmly, ensure smooth nightly reporting, and prepare for next-day arrivals, with attention to detail and accuracy as keys to success.

Qualifications

• Experience in luxury hotel Front Office preferred.
• Strong attention to detail and accuracy.
• Ability to lead a team overnight.

Responsibilities

• Support the smooth running of the hotel during overnight operations, ensuring exceptional guest service at all times.
• Act as Duty Manager throughout the night, taking responsibility for the hotel's operational performance and guest experience.
• Lead the night audit process, ensuring all financial procedures, reports, and reconciliations are completed accurately.
• Monitor revenue opportunities, maximising room occupancy and supporting yield management initiatives.
• Handle guest queries, requests, and complaints efficiently, ensuring issues are resolved promptly and professionally.
• Lead and motivate the Front Office team, conducting shift briefings and supporting team development through coaching and training.
• Ensure the Front Desk is fully operational and adequately staffed throughout the night.
• Maintain compliance with company policies, health & safety standards, data protection requirements, and financial controls.
• Respond effectively to emergencies, incidents, and unexpected situations, escalating when required.
• Work closely with departments across the hotel to ensure seamless communication and service delivery.
• Build strong relationships with guests, anticipating their needs and delivering memorable experiences.
• Oversee the completion of end-of-day procedures and provide a thorough handover to the Day Duty Manager.
• Promote a positive team culture by leading by example and embodying The Doyle Collection's values.

Skills

Attention to detail

Guest service

Leadership

Night shift experience

Job description

Contract: Permanent
Salary: £31,720 per year & Generous Service Charge

As the Assistant Night Manager of The Marylebone, you will be responsible for the safety and security of our guests overnight and work closely with our Night Manager to be lead the Front Office team during this time.

As Assistant Night Manager, you will be warm and welcoming, providing the guest with an efficient and courteous welcome and departure, whilst also working behind the scenes to oversee the completion of nightly reports and prepare for the next day arrivals.

The ideal candidate will be working in a similar role within the luxury hotel Front Office department. Attention to detail, accuracy and a drive to deliver a memorable guest experience will be key to your success.

Key Responsibilities:

• Support the smooth running of the hotel during overnight operations, ensuring exceptional guest service at all times.
• Act as Duty Manager throughout the night, taking responsibility for the hotel's operational performance and guest experience.
• Lead the night audit process, ensuring all financial procedures, reports, and reconciliations are completed accurately.
• Monitor revenue opportunities, maximising room occupancy and supporting yield management initiatives.
• Handle guest queries, requests, and complaints efficiently, ensuring issues are resolved promptly and professionally.
• Lead and motivate the Front Office team, conducting shift briefings and supporting team development through coaching and training.
• Ensure the Front Desk is fully operational and adequately staffed throughout the night.
• Maintain compliance with company policies, health & safety standards, data protection requirements, and financial controls.
• Respond effectively to emergencies, incidents, and unexpected situations, escalating when required.
• Work closely with departments across the hotel to ensure seamless communication and service delivery.
• Build strong relationships with guests, anticipating their needs and delivering memorable experiences.
• Oversee the completion of end-of-day procedures and provide a thorough handover to the Day Duty Manager.
• Promote a positive team culture by leading by example and embodying The Doyle Collection's values.

The Perks of working for The Marylebone Hotel:

• 28 days of holidays (including public holidays)
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Company pension
• Life Insurance
• Service Charge

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.