Luggage Porter

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 19,000 - 25,000; Full time

Job summary

A leading hotel group in London is seeking a Luggage Porter to enhance guest experiences during their stay. You will build rapport with guests, assist with luggage, and provide local recommendations. The ideal candidate is friendly and proactive, ready to contribute to a vibrant Guest Relations team. Join us for a rewarding career in hospitality with excellent perks and job progression opportunities.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to the Company Pension Scheme

Wellbeing Support

Ongoing job-related training programmes

Qualifications

• Ability to engage with guests and enhance their stay.
• Good understanding of the city to provide recommendations.
• Capability to assist with luggage and heavy items.

Responsibilities

• Provide seamless arrival and departure experiences.
• Act as a point of contact for guest requests.
• Work closely with the Guest Relations team.

Skills

Building rapport with guests

Knowledge of local recommendations

Ability to handle luggage

Job description

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Luggage Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to exceed our guests’ expectations. You will provide a seamless arrival and departure experience to all our guests, working as part of a vibrant Guest Relations team. Take a deep breath because you’ll be stepping into a busy role!

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Luggage Porter you will:

• Be yourself!
• Build rapport with our guests during their stay to ensure they have a great stay with us
• Act as a point of contact for guests if they are looking for local recommendations- a good knowledge of the city will help!
• Take luggage to guests’ rooms and help with any heavy items
• Work as part of the Guest Relations team to deliver on guests’ requests

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!