Luggage Porter

Leonardo Royal Hotel London City; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel in London is looking for a Luggage Porter to enhance guest experiences. In this vibrant role, you will build rapport with guests, assist with their luggage, and provide local recommendations. Join our dynamic Guest Relations team and enjoy company benefits including training, recognition schemes, and opportunities for progression in a thriving hospitality environment.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Employee Awards Celebration

Access to Company Pension Scheme

Ongoing job-related training programmes

Qualifications

• Be yourself!
• Good knowledge of the city to help guests with local recommendations.
• Willingness to work as part of a team within Guest Relations.

Responsibilities

• Build rapport with guests to ensure a great stay.
• Act as a point of contact for guests for local recommendations.
• Take luggage to guests' rooms and assist with heavy items.
• Work with the Guest Relations team to deliver on guests' requests.

Skills

Good knowledge of the city

Ability to lift and move heavy items

Teamwork

Job description

Overview

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Luggage Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to exceed our guests’ expectations. You will provide a seamless arrival and departure experience to all our guests, working as part of a vibrant Guest Relations team. Take a deep breath because you’ll be stepping into a busy role!

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Responsibilities

• Build rapport with our guests during their stay to ensure they have a great stay with us
• Act as a point of contact for guests if they are looking for local recommendations - a good knowledge of the city will help!
• Take luggage to guests’ rooms and help with any heavy items
• Work as part of the Guest Relations team to deliver on guests’ requests

Qualifications

• Be yourself!
• Good knowledge of the city to help guests with local recommendations
• Ability to lift and move luggage and heavy items
• Willingness to work as part of a team within Guest Relations

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our GROWonline learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, Come Join Us Guest Care training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!