Luggage Porter-Days

La Suite West Hotel; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday including Bank Holiday

Stakeholder Pension entitlement

Discounted hotel room rates across Bes

Food and Beverage discounts

Meals on duty

Job summary

La Suite West is seeking a dedicated Day Luggage Porter to join our front-of-house team in central London. You will welcome guests, assist with luggage, and ensure a smooth arrival and departure experience, while working a 12-hour shift on an alternating 4on/3off pattern.

This role requires a proactive, team-minded individual who can lift luggage, provide door coverage, and share local knowledge with guests. Training is provided and benefits are offered.

Qualifications

• Welcomes guests and uses guest names to personalize service.
• Collaborates with other departments to ensure guest comfort.
• Reliable, motivated, and able to work independently.
• Physically capable of lifting and moving luggage with training provided.

Responsibilities

• Open doors and assist guests entering and leaving the property.
• Assist with luggage on arrival and departure, store bags when required, provide door coverage.
• Lift and carry bags; manual handling training provided.
• Know local attractions and transport options to advise guests.
• Inform guests of property amenities, hours, and services.
• Explain room features to guests upon arrival (keys, in-room safe, valet laundry).
• Transport guest luggage to/from rooms or storage area.
• Assist guests/visitors in and out of vehicles.
• Follow and maintain Health and Safety standards.

Job description

Who are we?

Bespoke Hotels are the UK’s largest independent hotel group.

The newly refurbished La Suite West Hotel is located in a tree lined street in the achingly cool area of cosmopolitan Bayswater in central London, close to Notting Hill, and steps from Hyde Park.

The boutique Hotel offers 80 Bedrooms and a Garden Restaurant. The Hotel is an Oasis in the city, with its treelined elegant terrace, fantastic interiors, and cool upbeat vibe. Our theme is chic and sophisticated, cocooning our guests in an immersive experience of style, service, and ambiance.

The newly appointed well supported team will help us deliver our brand of style with assuredly focused guest service. It's easy to get too, Queensway Tube Station on the Central Line is a 2-minute walk. Bayswater Tube Station on the District & Circle Line is a 1-minute walk.

Paddington Station for mainline train services is a 10-minute walk with access to the bus network just a few steps away. The adventure awaits you....

La Suite West

Join our exceptional team

We are currently looking for exceptional people to join our team and have a fantastic opportunity for a Day Luggage Porter working a 12hour shift 8am-8pm, on alternating weekly patterns; 4on/3off.

As a Luggage Porter you are the face of the hotel and are here to welcome and give a positive arrival and departure experience. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

Key Requirements of the role:

.As a vital team member, you play a proactive role in welcoming guests and using the guest's name whenever possible. Collaboration with other departments is key to making the guests' stay as comfortable as possible.

Your key duties involve

• Will open doors and assist guests/visitors entering and leaving property.
• assisting with luggage on arrival and departure, storing bags when required, providing door coverage
• Has the ability to lift and carry bags and luggage- full manual handling training provided.
• Having an excellent knowledge of the local area including attractions, transportation systems, theatre, tourist sites, sporting activities, shops, restaurants,
• Will inform guests of property amenities, services, and hours of operation.
• Will identify and explain room features to guests upon arrival to all guest rooms (e.g., use of room key, in-room safe, valet laundry services)
• Will transport guest luggage to and from guest rooms and/or designated storage area.
• Will assist guests/visitors in and out of vehicles
• Follow and maintain Health and Safety standards and procedures

Requirements of the role:

• Flexible and team-minded
• Reliability, endurance, and high motivation
• Independent, organized way of working
• Passion for the profession
• Accurate work with a view for details

What do we offer?

• Competitive salary
• Excellent on-going support, training, and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• On-going incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More about us:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.