Loyalty Campaigns Lead

Clear Destination Inc.; Bury; On-site; GBP 45,000 - 58,000; Full time

Job summary

Clear Destination Inc. is seeking a Loyalty Manager to drive omnichannel loyalty campaigns, analyze performance, and optimise content and promotions. You will collaborate with marketing, digital, people functions and trade teams to ensure timely delivery and high-quality materials.

Ideal candidates will have 2+ years in loyalty or CRM with strong communication skills and a data-driven approach, comfortable using mar-tech and loyalty platforms to deliver engaging customer experiences.

Qualifications

• 2+ years’ experience in customer communication channels, including CRM strategy and segmentation.
• Experience collaborating across multiple teams in a matrix structure.
• Strong written and verbal communication, with ability to present to stakeholders at different levels.
• Highly organized, able to manage own time and priorities effectively.
• Data-driven mindset with ability to derive insights from loyalty/marketing data.

Responsibilities

• Coordinate ongoing support for loyalty issue resolution across customer care, retail and other functions.
• Support BAU merchandising and trade activities with loyalty promotions.
• Coordinate overall marketing strategy with marketing teams for seamless execution.
• Work with copy/translation teams to ensure high-quality loyalty messaging.
• Brief contacts across departments to ensure timely, high-quality loyalty materials.

Skills

Customer communication

Cross-functional collaboration

Campaign analytics

Stakeholder engagement

Data-driven decision making

Tools

Airship

Bloomreach

Appsflyer

Oracle

Salesforce

Job description

Clear Destination Inc. is seeking a Loyalty Manager to drive omnichannel loyalty campaigns, analyze performance, and optimise content and promotions. You will collaborate with marketing, digital, people functions and trade teams to ensure timely delivery and high-quality materials.

Ideal candidates will have 2+ years in loyalty or CRM with strong communication skills and a data-driven approach, comfortable using mar-tech and loyalty platforms to deliver engaging customer experiences.