Lounge Manager: Guest Experience, Sales & Events

Senior Home Care Group Limited; Letchworth; On-site; GBP 41,000 - 50,000; Full time

Job summary

Heritage Lounge in Letchworth Garden City is seeking a confident, commercially driven Lounge Manager to oversee daily operations and lead a team, with a focus on growing memberships and sales. You will manage front-of-house staff, budgets, and events while delivering exceptional guest experiences for our over-50s community, including social and wellbeing activities.

The role requires hospitality management experience, solid sales ability, DBS clearance or willingness to obtain, and a friendly,

Qualifications

• Proven hospitality management experience in café/restaurant/hotel/leisure settings.
• Strong sales experience with revenue or membership growth.
• Experience managing staff, rotas, budgets, and daily performance.
• Excellent communication and relationship-building with older adults.
• Organised, proactive, and commercially-minded with hospitality passion.
• Willing to obtain a DBS certificate or on the update service.

Responsibilities

• Oversee day-to-day lounge operations (opening/closing).
• Lead front-of-house staff, rotas, performance, and daily duties.
• Manage budgets, stock control, ordering, and costs.
• Ensure cleaning schedules, hygiene records, and safety compliance.
• Deliver excellent cleanliness, presentation, and customer service.
• Support barista-style coffee, cocktails, and food service as needed.
• Drive sales, memberships, and event-driven revenue growth.
• Plan and coordinate events and guest experiences.
• Engage with local businesses and communities to grow footfall.

Skills

Hospitality management

Sales experience

Staff management

Budgeting

Communication

Organisation

DBS willingness

Events planning

Food Hygiene Level 2

Memberships

Job description

Heritage Lounge in Letchworth Garden City is seeking a confident, commercially driven Lounge Manager to oversee daily operations and lead a team, with a focus on growing memberships and sales. You will manage front-of-house staff, budgets, and events while delivering exceptional guest experiences for our over-50s community, including social and wellbeing activities.

The role requires hospitality management experience, solid sales ability, DBS clearance or willingness to obtain, and a friendly,