Assistant Manager

Off to Work; Greater London; Hybrid; GBP 37,000 - 44,000; Full time

Job summary

A leading hospitality service provider is seeking a Lounge Assistant Manager in London. This hands-on role requires an individual with exceptional leadership skills, experienced in premium hospitality settings like airports or hotels. The successful candidate will ensure smooth lounge operations, deliver high-quality customer service, and motivate the team. Good conversational French and a clean DBS check are essential, along with a strong background in a supervisory position. Flexibility for varied shifts is required.

Qualifications

• 5+ years of continuous UK work history required.
• Experience in premium hospitality preferred.
• Background as a Supervisor, Assistant Manager or Manager.

Responsibilities

• Lead day to day lounge operations.
• Support and develop the team.
• Deliver exceptional customer service.
• Maintain high standards of food and beverage.
• Resolve guest issues promptly.
• Ensure smooth service during busy periods.

Skills

Leadership

Customer service

Attention to detail

Organizational ability

French (conversational)

Job description

Central London

Travel Sector / Setting

5 days over 7 - Variable shifts

Salary: £37,000 + annual bonus up to £6,000–£7,000

We are seeking a Lounge Assistant Manager to support the daily operation of an exclusive customer lounge within an international travel setting. This is a hands‑on leadership role where service excellence, team engagement, and operational standards are essential.

The Role

Working closely with the Lounge Manager, you will help ensure the smooth and efficient running of the lounge, delivering a consistently high‑quality guest experience.

You will lead from the front—visible on the floor, supporting your team, resolving issues, and maintaining a five‑star standard at all times.

• Lead the day to day lounge operations.
• Lead, motivate and develop the team on shift.
• Deliver exceptional, personalised customer service.
• Maintain high standards across food, beverage and presentation.
• Handle guest queries and resolve issues promptly.
• Ensure smooth service during busy, high‑footfall periods.

About You

• Experience in premium hospitality (airport or rail lounges, hotels, or high‑end food & beverage).
• Background as a Supervisor, Assistant Manager or Manager
• Strong leadership and coaching skills
• Comfortable in a fast‑paced, high‑volume environment
• Excellent attention to detail and organisational ability
• Flexible to work early mornings, evenings, weekends and bank holidays.

Compliance Requirements:

Good conversational French is essential – only candidates meeting this requirement will be considered.

DBS check required prior to employment.

Must have 5 years’ continuous UK work history.