Lottery Operations & Customer Care Specialist

StarVale Management & Technologies; Lancashire; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Free on-site parking

Employee Assistance Programme

Annual bonus scheme

Job summary

StarVale is seeking a Lottery Administrator to support the weekly lotteries and raffles, delivering efficient customer service and accurate data handling. You will work within a large team, processing entries, payments and queries to ensure smooth operations for our charity partners.

The role emphasizes careful data entry, processing of subscriptions, and courteous support by phone and email, with a 37.5-hour week and full-time office-based working pattern.

Qualifications

• Previous experience in a fast-paced environment with a positive, can-do attitude.
• Excellent communication and interpersonal skills, including telephone and email etiquette.
• Comfortable communicating with people from all walks of life and providing empathetic, efficient and friendly service.
• Strong attention to detail, ability to meet tight deadlines and work under pressure.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Run weekly lottery/raffle draws using internal system and procedures.
• Handle inbound customer service calls, cancellations, complaints, and information changes.
• Process mail, ensure entries are counted and correctly entered into the system.
• Manage debit/credit card transactions and perform reconciliation.
• Assist with data entry and verification for new members, renewals and payments.

Skills

Fast-paced experience

Customer service

Telephone etiquette

Email etiquette

Attention to detail

Job description

StarVale is seeking a Lottery Administrator to support the weekly lotteries and raffles, delivering efficient customer service and accurate data handling. You will work within a large team, processing entries, payments and queries to ensure smooth operations for our charity partners.

The role emphasizes careful data entry, processing of subscriptions, and courteous support by phone and email, with a 37.5-hour week and full-time office-based working pattern.