Lottery Administrator

St Christopher's Hospice; Sydenham; Hybrid; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Onsite staff canteen nearby

Free on street parking nearby

Pension scheme

Life assurance

Job summary

St Christopher's Hospice is seeking a Lottery Administrator to manage the monthly lottery, ensuring accurate data entry and timely report production.

You will work with the Individual Giving Manager to ensure compliance with Gambling Commission regulations and support donor journeys across channels. This fixed-term, part-time role offers a chance to contribute to a renowned hospice with a supportive team, based at Sydenham with occasional work at Orpington.

Qualifications

• Experience with relational databases and data analysis.
• Proficiency in accurate data entry and data validation.
• Strong attention to detail and ability to manage large datasets.

Responsibilities

• Grow lottery income from £0.5m to £1m using multi-channel strategies and ensure data quality and regulatory compliance.
• Collaborate with the fundraising team to develop a stewardship plan and grow regular donors and lottery players.
• Provide excellent supporter care using preferred communication methods and respecting donor wishes.

Skills

Relational databases

Data analysis

Data entry

Attention to detail

Job description

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Department: Fundraising Salary: £28,996 FTE. Type: Fixed Term - Part Time Hours: 21 hours per week, until end of June 2027 Location: Sydenham & Orpington Closing date: 4 October 2026

JOB Title: Lottery Administrator

HOURS: Part time (21 hours per week)

CONTRACT: fixed to end of June 2027

LOCATION: Office working Sydenham Site, 51-59 Lawrie Park Road, London SE26 6DZ with occasional work at the Orpington site, Tregony Road BR6 9XA

Please note that this position includes occasional evening and weekend working.

About Us

This is a fantastic opportunity to work at a leading Hospice who aspires to a world in which all dying people and those close to them have access to care and support, whenever and wherever they need it. St Christopher’s Hospice was founded in 1967 by Dame Cicely Saunders and became the first hospice of the modern hospice movement. We provide invaluable care and support to over 7,500 people across the five London Boroughs of Bromley, Croydon, Lambeth, Lewisham and Southwark.

The fundraising team generates more than £10m every year, around half of which comes through gifts left to the charity as legacies. We organise a programme of appeals, campaigns and events, administer our own lottery, make applications to charitable foundations, engage with local business and support individuals who give in-memory of a loved one. This is delivered by a strong employed fundraising team, supported by a number of wonderful volunteers.

Your new role

We need a dynamic, innovative and driven lottery administrator curious about data, and passionate about using data to solve problems. You will have an excellent knowledge of relational databases and be experienced in importing, selecting, analysing and validating large data sets.

Responsible for all administration of the St Christopher’s monthly lottery, you will help grow our lottery donors with accurate and efficient data entry and timely report production. Working with the Individual Giving Manager you will ensure full compliance with all Gambling Commission and other regulatory regulations.

This is an exciting time to join as you will have the opportunity to work with the wider teams to build supporter journeys to create long-term loyal supporters.

You will be a member of the Individual Giving teamfocusing on lottery, direct mail, committed giving and in memory donations. You’ll work closely with the wider fundraising, communications and retail teams to ensure supporter engagement is first class at all levels

Some of the main responsibilities of this role include:

• To help us grow our lottery income from £.5m to £1m, using multiple channels: face to face, telemarketing, direct mail, email and paid social. Maintain the quality and accuracy of lottery player data within our database, ensuring all activities comply with regulatory requirements and best practice guidelines.
• Work with colleagues across the fundraising team to support the development of an excellent stewardship strategy, to grow the number of regular donors and lottery players.
• To provide excellent support care to all our donors using the appropriate method of communication and in accordance with their wishes.

About you

We are looking for an experienced administrator, capable of demonstrating great time management and with a strong team working ethic, someone who is willing to take the initiative. Solutions focused and a great team player with excellent attention to detail. Ideally you are confident, articulate, outgoing and with excellent customer service skills, and someone who can communicate empathetically when dealing with supporters.

If this sounds like you – we’d love to hear from you.

Please see the job description and person specification on our website forfull details of the role. If you wish to discuss the role informally, before applying, please contact Liz Preni, Individual Giving Manager by calling 020 8768 4610 or email [e-mail]

What you will get in return

is a stimulating and rewarding career with an opportunity to influence and make a real difference in the way we look after our supporters. In addition, you will benefit from access to excellent training and development opportunities, a number of health and wellbeing schemes, a competitive contributory pension scheme and life assurance scheme with generous beneficiary plan. You will also have access to free on street parking nearby and an onsite staff canteen at our Sydenham site.

What you need to do now

If you have a fundraising, administration or sales backgroundand you have initiative, enthusiasm and passion for the work of a hospiceplease do apply for this great role.