Lottery Operations Specialist

Jumbo Interactive; Ellel; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25 days

Birthday off

On-site parking

Employee support & well-being

Job summary

StarVale is seeking a Lottery Administrator to join a large team and ensure the efficient operation of weekly lotteries and raffles in our UK office. You will run draws, answer customer queries by phone, process mail, and handle data entry and payments.

The role requires excellent communication, attention to detail, and the ability to work under pressure. We offer 25 days leave, birthday off, onsite parking, and a supportive, collaborative team culture.

Qualifications

• Previous experience in a fast-paced environment with a positive, can-do attitude.
• Excellent communication and interpersonal skills, including telephone and email etiquette.
• Comfortable communicating with people from all walks of life and providing empathetic, efficient service.
• Strong attention to detail and ability to meet tight deadlines under pressure.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Run weekly lottery and raffle draws using internal systems.
• Provide telephone and email support to lottery members.
• Process mail and enter data for new members, renewals, and payments.
• Reconcile debit/credit card transactions.
• Assist with member query resolution.

Skills

Communication

Interpersonal skills

Attention to detail

Team collaboration

Job description

StarVale is seeking a Lottery Administrator to join a large team and ensure the efficient operation of weekly lotteries and raffles in our UK office. You will run draws, answer customer queries by phone, process mail, and handle data entry and payments.

The role requires excellent communication, attention to detail, and the ability to work under pressure. We offer 25 days leave, birthday off, onsite parking, and a supportive, collaborative team culture.