Lottery Administrator

StarVale Management & Technologies; Lancashire; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Free on-site parking

Employee Assistance Programme

Annual bonus scheme

Job summary

StarVale is seeking a Lottery Administrator to support the weekly lotteries and raffles, delivering efficient customer service and accurate data handling. You will work within a large team, processing entries, payments and queries to ensure smooth operations for our charity partners.

The role emphasizes careful data entry, processing of subscriptions, and courteous support by phone and email, with a 37.5-hour week and full-time office-based working pattern.

Qualifications

• Previous experience in a fast-paced environment with a positive, can-do attitude.
• Excellent communication and interpersonal skills, including telephone and email etiquette.
• Comfortable communicating with people from all walks of life and providing empathetic, efficient and friendly service.
• Strong attention to detail, ability to meet tight deadlines and work under pressure.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Run weekly lottery/raffle draws using internal system and procedures.
• Handle inbound customer service calls, cancellations, complaints, and information changes.
• Process mail, ensure entries are counted and correctly entered into the system.
• Manage debit/credit card transactions and perform reconciliation.
• Assist with data entry and verification for new members, renewals and payments.

Skills

Fast-paced experience

Customer service

Telephone etiquette

Email etiquette

Attention to detail

Job description

Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company (ASX-300 listed company, JIN). Partnering with over 15,000 good causes worldwide and helping raise more than $260 million last financial year. Innovation isn’t just part of what we do; it’s who we are.

We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.

At StarVale, we specialise in providing lottery management expertise to charities, not‑for‑profits, and hospices across the UK, helping them maximise their impact and fundraising potential.

What You Will Be Doing

As a Lottery Administrator, you will work as part of a large team to ensure the efficient operation of the weekly lotteries and raffles. Responsibilities include running lottery/raffle draws, handling inbound customer service calls, processing mail, and resolving lottery member queries. The role involves data entry and verification for new members, renewals, and payments, as well as managing debit/credit card transactions and reconciliation.

What Your Day-to-Day Will Look Like

• Lottery Draws: You will be using our internal system and procedures to run digital lottery draws for our clients.
• Telephone support: Our supporters may call us with a variety of queries, including cancelling their subscriptions, complaints, changes of details and similar. You will be handling these calls and assisting our lottery supporters.
• Mail opening & data entry: We process physical mail from our supporters and ensure that every postal entry is counted and appropriately entered into the system.

What You’ll be able to Bring to the Role

• Previous experience in a fast-paced environment with a positive, can-do attitude.
• Excellent communication and interpersonal skills, including telephone and email etiquette.
• Comfortable communicating with people from all walks of life and providing them with empathetic, efficient and friendly service.
• Strong attention to detail, ability to meet tight deadlines and work under pressure.
• Ability to collaborate effectively with cross-functional teams.

Salary: £25,200 per annum, 37.5 hours per week

This position is subject to satisfactory Right to Work in the UK and DBS checks.

Our Ways of Working

At StarVale, we pride ourselves on being more than just a workplace - we’re a big, friendly team that thrives on collaboration and shared purpose. You will join a vibrant group of colleagues dedicated to making a difference - not just for our clients, but for the community as well. To ensure we provide the best support to our clients, this position is full-time and based in our office, with a Monday-to-Friday working pattern.

Why Join StarVale?

At StarVale, our team thrives because we invest in our people. Here’s what you can expect from us;

• 25 days of annual leave, plus public holidays, plus your birthday off
• Ability to purchase additional annual leave
• Commitment to Diversity, Equity, and Inclusion across the employee career journey.
• An Employee Assistance Programme where you can access free counselling and coaching sessions to improve your well‑being.
• An annual regional bonus scheme that rewards your contributions, dependent on company performance.
• Free on‑site parking is available.

We are a 2026 Circle Back Initiative Gold Employer and commit to responding to every applicant.