Loss Prevention Investigator

Waterstones; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Loss Prevention Investigator, where your expertise will help protect staff and customers while ensuring compliance with safety standards. This role involves identifying risks, advising store managers, and investigating thefts across multiple locations. You will collaborate with law enforcement and internal teams to create a safe shopping environment. If you thrive in a fast-paced setting and are passionate about loss prevention, this is the opportunity for you. Enjoy a supportive work atmosphere and the chance to make a real impact in the retail sector.

Benefits

Employee discounts

Friendly team environment

Dynamic work culture

Qualifications

• Experience in retail or policing with a focus on shrink and crime resolution.
• Ability to travel between stores as needed.
• Knowledge of case building and criminal justice processes.

Responsibilities

• Identify potential risks and reduce loss in assigned stores.
• Provide advice to management on loss prevention strategies.
• Investigate reported thefts and build criminal cases.

Skills

Shrink and crime resolution

Knowledge of loss prevention policies

IT literate

Data mining best practices

Communication skills

Time management

Tools

Microsoft Office

Outlook

In-house transaction monitoring software

Job description

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Direct message the job poster from Waterstones

We are looking for a Loss Prevention Investigator to join our friendly and dynamic team here at Waterstones in Leeds. Looking after stores across Yorkshire including Leeds, Bradford, York and Hull your role will be to protect staff, customers, property, and the business by ensuring that all physical security equipment is in working condition, following up on all workplace incidents and advising teams how best to respond to incidents that may involve violence. To deliver the Loss Prevention strategy as outlined by the Group Loss Prevention Manager.

What you will be doing

• To be a field based, security and shrink expert, working to identify potential risks/losses to reduce loss in your given area.
• As the Loss Prevention contact in your designated area, you will give advice and guidance to Regional Managers, Cluster Leaders, Bookshop Managers and Booksellers on all aspects of Loss Prevention.
• To prioritise and visit Waterstones, Foyles, and Blackwells stores in your remit on a need’s basis, based on risk to the business.
• You will reduce shrinkage and cash loss by identifying risk in stores and providing solutions, coaching and support to store teams.
• Proactively investigate reported thefts, data, and missing stock to identify and apprehend offenders. Building criminal cases resulting in arrest and prosecution of offenders.
• Use data and instore intelligence and Security Systems to identify and analyse trends and similarities across active cases and collaboratively work with the wider LPI team to glean and share information to identify and prosecute offenders.
• To establish professional working relationships with internal stakeholders, law enforcement and outside agencies to further reduce risk and loss to the business.
• Work in collaboration with Maintenance and Audit teams to ensure compliance and safety standards are consistently met.
• To complete all set tasks within the given timeframe and escalate identified issues in an appropriate and effective manner.
• To undertake other requests and projects as set by the Loss Prevention manager to support the Business Operation.

What we need from you

• Significant demonstrable experience dealing with shrink and crime resolution within a retail or Policing environment.
• Ability to travel between the stores in your area.
• Knowledge of loss prevention policies and practices.
• Knowledge of case building, the criminal justice system and its process, as well as judicial interventions: CBOs, civil recovery methods etc.
• IT literate - Efficient in using a variety of platforms and software, including Microsoft Office, Outlook, In-house transaction monitoring software and intelligence sharing programs.
• Knowledge on data mining best practises, industry standard investigation and interview techniques (PACE, WZ etc) preferable.

Person Profile

• A clear, concise communicator, both written and verbally.
• Approachable and personable.
• Self-motivated.
• Ability to influence at all levels of the organisation, working to win hearts and minds.
• Able to manage own time and prioritise effectively.
• Inquisitive, calm, and professional approach.
• Ability to make decisions as needed with minimal supervision.
• Adaptable and resilient.
• Coachable and values development.

Why work for Waterstones

At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).

In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com.

If you have the relevant essential experience and you are interested, we would love to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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