Trainee Desktop Investigator

Sedgwick Claims Management Services Ltd; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a leading claims management company as a Trainee Desktop Investigator in the UK. You'll handle domestic claims, conducting investigations and liaising with stakeholders. The role offers ongoing support and development in a dynamic environment focused on fraud prevention.

Benefits

Private healthcare plan

Life assurance

Employee assistance programme

Flexible working

25 days holiday plus bank holidays

Qualifications

• Handle claims for clients using video and telephone.
• Conduct investigations and maintain contact with policyholders.

Responsibilities

• Stay updated on legislation and handle complaints within FCA guidelines.
• Report fraudulent activity to relevant bodies.

Skills

Claims experience

Technical knowledge of home insurance policies

Investigating fraudulent claims

Conversation management

Education

Cert CILA

Cert CII

Job description

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Trainee Desktop Investigator

Apply locations United Kingdom time type Full time posted on Posted Yesterday job requisition id R61330

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Trainee Desktop Investigator

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Trainee Desktop Investigator in the United Kingdom.

Home Investigations is a key part of Sedgwick, offering tailored, cost-effective fraud prevention. We don’t use a one-size-fits-all model. Instead, we rely on skilled people to assess potentially fraudulent claims. The work is varied, challenging, and never dull. As we grow, we’re looking for new talent to join our team.

The Trainee Desktop Investigator handles claims for a few clients using conversation management via video and telephone. You need to be a confident communicator and comfortable with technology. The role includes ongoing support and coaching, with a focus on developing skills in fraud investigation.

You will manage domestic claims identified as potentially suspect, conducting investigations, enquiries, and validation activities. Proactivity is essential, maintaining contact with policyholders and ensuring accuracy. You’ll work with stakeholders to validate claims and may liaise with the police for swift settlements.

Responsibilities include staying updated on legislation, issuing repudiation and fraud outcome letters, handling complaints within FCA guidelines, and using data and technology to identify and manage fraud. You will report fraudulent activity to relevant bodies.

If you’re passionate about combatting fraud, adaptable, and enjoy delivering excellent service, we’d love to hear from you. We offer ongoing development and the opportunity to work from home.

The skills you will have when you apply:

• Claims experience or wider insurance industry experience.
• Qualification: Ideally Cert CILA or Cert CII qualified.
• A working knowledge of industry standards and detection benchmarks.
• Some technical knowledge of home insurance policies and documentation.
• Some experience of investigating fraudulent claims and/or experience in handling a portfolio of general domestic/commercial claims with an interest in fraud.
• An understanding of the role of the IFB, IFIG & IFED & the ability to refer cases that hit the evidential threshold would be beneficial.
• Prior conversation management experience is desirable.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-REMOTE

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com