Security Investigator (Field-Based Inv - North of England)

Allwyn UK; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking skilled security investigators to join their team in ensuring the integrity of the National Lottery. This role involves investigating security incidents, collaborating with law enforcement, and maintaining compliance across retail outlets. Candidates will leverage their expertise to analyze data, prepare detailed reports, and provide guidance to ensure a secure environment. With a commitment to transformation, this position offers a unique opportunity to contribute to a major initiative that aims to enhance the National Lottery experience while delivering positive outcomes for good causes. Join a forward-thinking organization dedicated to making a difference.

Benefits

26 days paid leave plus bank holidays

Annual bonus scheme

2 Life Days

4 times salary Life Insurance

Matching pension contributions up to 8.5%

Single private health cover

£500 Wellness Allowance

Income Protection

Enhanced parental leave

Benefits including Eye Care, Dental, and Cycle to Work schemes

Qualifications

• Minimum five years’ experience in a regulatory, legal, or enforcement environment.
• Strong presentation and defense of investigation findings.

Responsibilities

• Investigate and report on incidents efficiently within set timescales.
• Gather and analyze data to produce evidence statements for law enforcement.

Skills

Regulatory Compliance

Investigative Skills

Analytical Skills

Report Writing

Communication Skills

Problem Solving

Knowledge of Lottery Security Procedures

Personal Security Awareness

Education

Experience in Regulatory, Legal, or Enforcement Environment

Tools

Allwyn Databases and Systems

Job description

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

Allwyn UK is part of Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. In 2022, Allwyn was selected in a government tender as the Incoming Licensee to operate the UK’s National Lottery from February 2024.

Over the next two years, we are embarking on a large-scale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to Good Causes. Once-in-a-lifetime opportunities exist for people from within and outside the betting and gaming industry to join us in giving the National Lottery a fresh start.

Purpose of Role:

• Within their designated region, field-based security investigators are responsible for investigating assigned security incidents in response to reactive complaints from players and retailers; incidents derived from proactive data-mining of retail and CIP (UPAM) data; and reports of criminal/adverse activity by retailers, including non-compliance with Allwyn's mystery test shopper programme.
• All investigations must be logged and completed using the case management system and escalated as necessary according to the Allwyn suspension and sanction process.
• Investigators are also responsible for providing detailed evidence and expert support to law enforcement and government agencies, as well as preventing fraud and conducting internal investigations within Allwyn.

Department Description:

• The Security function consolidates specialist knowledge, skills, and experience to ensure Allwyn operates securely.
• Through our security services, we work to protect personnel and assets, maintaining the integrity of the National Lottery.

Team Description:

• The Protective Security Team safeguards the security and integrity of The National Lottery by preventing, detecting, and deterring potential threats.

Key Accountabilities or Duties:

• Investigate, resolve, and report on incidents efficiently within set timescales by interviewing retailers and/or players, or liaising with police or law enforcement agencies as appropriate.
• Visit retail outlets and liaise with proprietors to address player complaints and uphold the Lottery's integrity and security. Take appropriate actions such as gathering facts, securing evidence, providing guidance, serving formal notices, or suspending/terminating retailer agreements, including stock management.
• Interview and record details of complaints from players, securing evidence to support allegations.
• Investigate high-tier prize claims involving retailers, damaged tickets, and anomalies in scanning activity, securing evidence to support management decisions on prize payments.
• Inspect retail premises to ensure compliance, prevent fraud, and address issues like minors' sales or ticket errors, providing security or procedural advice as needed.
• Prepare detailed investigation reports with facts, findings, and conclusions to support management decisions regarding sanctions or corrective actions.
• Gather and analyze data to produce evidence statements for police and law enforcement, including exhibits, and present evidence in court when required.
• Identify opportunities for process improvements related to investigations and incident management.
• Provide guidance and advice on investigations and security matters to Retail Sales Managers within their region.
• Support other Investigators and assist in drafting and maintaining investigation policies and procedures.
• Assist office-based staff with internal investigations involving staff interactions, as requested.
• Provide 24-hour on-call security/investigation support on a weekly basis.
• Support media events for high-value winners, ensuring safety, security, and privacy before and after press conferences.

Skills & Experience:

• Minimum five years’ experience in a regulatory, legal, or enforcement environment.
• At least two investigations conducted independently.
• Strong presentation and defense of investigation findings, with excellent organizational, analytical, and detail-oriented skills.
• Ability to identify investigative issues and develop tailored solutions.
• Proficient in writing complex investigative and business reports, and presenting information clearly.
• Experience using relevant Allwyn databases and systems.
• Ability to analyze information to detect abnormal activities and prevent fraud.
• Knowledge of lottery security procedures, retailer responsibilities, and the Standard Retailer Agreement.
• Understanding of game rules, terminal messages, and activity reports.
• Familiarity with Allwyn policies, under-age play, and excessive play strategies.
• Awareness of police procedures, legal requirements for evidence gathering, and winner validation processes.
• Personal security awareness and physical security measures knowledge.
• Must possess a valid driving license.

• 26 days paid leave plus bank holidays.

• Annual bonus scheme.

• 2 Life Days.

• 4 times salary Life Insurance.

• Matching pension contributions up to 8.5%.

• Single private health cover.

• £500 Wellness Allowance.

• Income Protection.

• Enhanced parental leave (maternity and paternity).

• Benefits including Eye Care, Dental, and Cycle to Work schemes.