Loss Adjuster – Northern Ireland (Customer-Focused)

Aviva; Canterbury; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Company Car

Generous pension

Discounts

Volunteer days

Job summary

Aviva Loss Adjuster role covering the Northern Ireland region, with duties including visiting domestic and commercial properties, assessing liability, and drafting detailed work scopes. You will validate claims against policy cover, agree settlements, and determine optimal claim management paths.

Travel across the UK may be required, with flexible hours including evenings and weekends. The position requires strong empathy, exceptional communication, and sharp analytical skills to balance

Qualifications

• Experience handling property insurance claims, loss adjusting cases or investigations within a regulated environment.
• Experience with property inspections, virtual assessments, commercial claims, and scoping systems such as Cotality and/or Xactimate would be advantageous.
• Strong analytical and decision-making skills, with the ability to assess evidence and reach fair, balanced conclusions.
• Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
• Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry-specific legislation.

Responsibilities

• Visiting domestic & commercial property claims customers to provide a customer-focused and cost-effective service.
• Assess liability, build work scopes, draw floorplans, validate claims against policy cover, agree settlements.
• Determine the best management route for the claim and record evidence.
• Appoint suppliers, make liability decisions, and create initial reserves using claims scoping software.
• May involve travel across the UK and working outside normal hours including evenings and weekends.

Skills

Property claims experience

Loss adjusting

Analytical skills

Empathy & communication

Flood/EOW/Fire understanding

Tools

Cotality

Xactimate

Job description

Aviva Loss Adjuster role covering the Northern Ireland region, with duties including visiting domestic and commercial properties, assessing liability, and drafting detailed work scopes. You will validate claims against policy cover, agree settlements, and determine optimal claim management paths.

Travel across the UK may be required, with flexible hours including evenings and weekends. The position requires strong empathy, exceptional communication, and sharp analytical skills to balance