Field Loss Adjuster – Customer-Focused Claims Expert

Aviva; Canterbury; In loco; GBP 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company Car

Generous pension scheme

29 days holiday + 1

Employee discounts

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Descrizione del lavoro

Aviva is seeking a Loss Adjuster to cover the South London region with opportunities across the UK. You will visit domestic and commercial property claims customers to assess liability, build work scopes, draw floorplans, validate claims against policy cover, and help determine settlements.

The role requires self-motivation, strong communication skills, and the ability to travel across the UK with flexible hours, including evenings and weekends.

Competenze

• Experience handling property insurance claims or loss adjusting within a regulated environment.
• Experience with property inspections, virtual assessments, commercial claims, and scoping systems such as Cotality and/or Xactimate would be advantageous.
• Strong analytical and decision-making skills, with the ability to assess evidence and reach fair, balanced conclusions.
• Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
• Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry-specific legislation.

Mansioni

• Visit domestic and commercial property claims customers to assess liability and gather evidence.
• Build work scopes, draw floorplans, validate claims against policy cover, and agree settlements.
• Determine the best management route for each claim and record evidence.
• Appoint suppliers and create initial reserves using claims scoping software.
• May involve travel across the UK and working outside standard hours, including evenings and weekends.

Conoscenze

Loss adjusting experience

Customer service

Analytical decision-making

Communication skills

Travel flexibility

Strumenti

Cotality

Xactimate

Descrizione del lavoro

Aviva is seeking a Loss Adjuster to cover the South London region with opportunities across the UK. You will visit domestic and commercial property claims customers to assess liability, build work scopes, draw floorplans, validate claims against policy cover, and help determine settlements.

The role requires self-motivation, strong communication skills, and the ability to travel across the UK with flexible hours, including evenings and weekends.